SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light jacket, for the spring-autumn is the most it. Came in whole: the threads do not stick out, puffs or not stitched places there. The colors are bright. In short, all the fire! Before Moscow for a month, not tracked (the store asks for additional fee for sending with tracking)
The color is the same, the size too, the view is completely satisfied. Delivered in just two weeks. Very satisfied. Sometimes threads stick out, but it's nonsense.
As in the photography. Very nice and commode.
The jacket came. Yishla Duje dovgo. The trophies are not River seams and erase strings. The track is not readable. Seller recommend
The order came in about a month. The quality is excellent, there are threads sticking out somewhere, but this is not critical at all. Size s approached the height of 160 and size 42-44. Many thanks to the store, I'm happy with everyone♥
Russian size M fits XL
Not a jacket, but rather a jacket, soft warm for summer and spring will be good) Thanks
When shipped from China, the transport company confused something, the tracking number of the parcel received in another city. the store did not wait for Ali's decision and returned the money. it's a pity the discount disappeared, but the seller was in touch, for this put 5 stars.
This is very fantastic good quality rapidly shipping and accurate the color my friends compliment since the first day i wore
She is free, took L. Good
Came quickly and really comfortable
It suits me well. i like it to be wide. Open well and very comfortable
Very beautiful as shown in photo, i'm size s and i take a chance with s and it looks great!
I love it! Shipping fast.
Looks super cool, i have size L and its oversized in a good way. Its light and thinner than you’d expect but i like it a lot! IMPORTANT: store asked me to pay for shipment, but you DONT HAVE TO PAY if you bought it already. I checked with customer service and they told me so too. So don’t pay the extra fee when they ask you to, they will send it anyway (because they have to). Also, the seller did not read or reply in the chat. But the product is good.
The size is a small make rather take a bigger size, shipping is very slow
Superb jacket. Perfect ..
I put the jacket on for the first time today and found a tear in one of the arms inside. I would like a refund or a new jacket.
Very cieniutka spring jacket. Well sewn, colors as the picture. Girl 150 cm, 46 kg, fast delivery
Colors are brighter than advertised, but I still think it looks fine that way. The quality is good for the $15 I payed for it