SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is very fast, to belarus two weeks. the store indicated the price of the package in 5 $, ordered for a larger size, but it turned out to be great, you need to take your size!
The dress is boiling white, well sewn, for this money is an excellent option, the back is beautiful, in general i recommend
A good dress i did not even expect, took just for photography, well with a soft sewn. It came quickly, i wear m and ordered m, came up, everything in the butt then i'll add a photo code i'll take to the photo shoot
Thank you. The dress sits well. Took for a photo shoot. For such money-super.
After taking a little while to get my dress, it is perfect, although it is a bit transparent, nothing that white underwear can not fix, the material is of good quality, the stores are reliable and kind
For your money autumn is a beautiful dress, perfect for shooting in nature)
Beautiful dress! Seller () helped me choose the ideal size and served me perfectly. Not to mention that arrived super fast. Yaaaay.
Wonderful! Perfect! The dress is so beautiful and especially the price is incredible compared to the quality. I love it too much!!! Delivery 16 days for France.
In general, davolna. Looks good. Nice. Not much didn't imagine him. I recommend. And came quickly
Lovely, very happy. It's not like in the ad photos, but it's like the buyers. Excellent for the price. Size well. It's a little transparent, but a lot.
the dress is great for that low price. I am 5'9.5" and it reaches to my ankles. I wear a size xl and this dress in xl fit perfectly. there are 4 loops on the back. I assume for different variations of tying the straps but I don't see any pictures with suggestions. the fabric is light and sheer, and shines in the sun (unfortunately!) but it will be perfect for summer once I cut it down to a tee- length. store also included a hair tie as a little gift. that was very much appreciated. thank you!
The store is very cool, i advise everyone, sent very quickly, and it came very quickly, months did not pass, two weeks passed, the dress is excellent, all straight like, i will order more
For your money, the dress is unexpectedly good! A little shines through, but suitable linen will fix it! The dress is a bit too big in the shoulders, but it is easy to eliminate.
It's beautiful. Just like the picture. The size goes well, i ordered xl and it looks a little big but it's easy to fix. Pretty transparent. nothing that can't be fixed. for the great price.
Beautiful dress! Worth the money
I really love this dress!! The quality of the material is also good. A little bit too long unfortunately even with higher shoes. The delivery was quite fast.
It looks great even if it's a little transparent.
I love it even if she’s late I love it like in the picture no different and the store he keep upload me about this . dress . Because I am to shorty is it’s a little bit long but it doesn’t matter
perfectttt. I loved it, I really am in love.