SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Color as in the photo, very like the style of the dress, but it turned out to be great at the waist, ordered the smallest size. If you sew, it will be perfect. On my 162 is quite long. Parameters 84-59-90
Итак , платье мне очень понравилось , фигура в них смотрится хорошо. На мой рост 172 и параметры 89-67-98 взяла S, сильно боялась что не влезу , но хотела чтоб талию облегало. В общем берите спокойно, оно красивое)
This dress is unbelievably nice. I am still shocked how great it fits and how nice it looks. It is always kind of a gamble buying from Ali express but this dress is definitely a good investment. Definitely size up though.
The dress as in the photo, ordered XL,(my OG 98, OT 82, OB 103) dress me back to back, but I will wear it, it was very good for.
Compliant Photo I like too much. Me who has chest I took M and it's perfect
Sarafan liked, a little bodice to fix it on the sides, and so everything is OK
It's perfect! Very soft fabric, the size is right. Shipping very fast, less than a week. Recommended. Thank you
The fabric doesn't come to be satin or normal freshness fabric but it looks great
Fast delivery, good product, just a bit larger than I expect, especially for china product measures. It's a more European measure. Recommended store
how beautyful is this dress to die for Nice fabric for this summer i really love this dress fits great i can highly recommend this store and dress
Such a wonderful dress. It is thin and feels comfortable on the skin. It allows heat to the skin. For me would be the wearer a bit shorter, like you see is the neckline very far below. But you can it so wear. Clear recommended buy
Well the dress fascinated me I asked in size s, because I usually wear that size. Pitifully I don't stay I'm tiny but it wasn't because of that, yes not because I was too small in the waist part, I have a waist 78cm come on and not because I wanted to put it under pressure I got in, at least my sister-in-law benefited since she's thinner, By the way data the fabric does not stretch look well at the measurements, so take tape and measure meticulously
Excellent dress for the summer. Let's see how the fabric will behave in the heat) but the style and the truth is sexy
На 48 размер влезаю так, что швы трещат ))) но платье красивое))))
Wears very well, fabric thin and cool great for summer. Size L, dressed in perfection.
Order received after 2 weeks. Happy with my purchase. Canon dress and which highlights our shapes. Dark dress. Size S : 82-68-94 (1m53). I chose the first photo, I thought it would be in light red but more like the second dark red photo (I had a doubt with the photos of other reviews). I recommend
Robe magnifique comme dans la photo! Bien serré sur la taille, donne une très belle forme au corps
A good dress, well sewn and sits on the figure, though the color is slightly muffled, I thought it would be bright, but this is only obtained in the photo, in fact, in and according to the reviews I can not understand where what color and whether I ordered.
beautiful! soft and silky material gives it such an elegant look
Perfect. It came fast and the size matches. Very sexy <3