SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's nice to me!
could have one size bigger but great product
Perfectly matches the description
The shirt is us sizes. It does run a little small. I would recommend ordering one size up if you want a looser fit. Overall I am happy with the order.
Excellent shirt
It’s great quality in my opinion. Sort of rough material but a lot of designers I’ve bought from have this heavy type rough material to make sure it never rips or gets messed up.
Quite impressed by the material, package came faster than anticipated. I will be a returning customer
niiiiiiiiice！
When I compared this to my own retail piece, it matched up almost perfectly in terms of quality and accuracy. This truly is 1:1, so don’t have any doubts!!
Incredible quality, both fabric and print 10/10. Plus the shipment was the fastest, it took less than a week. Highly recommended
High quality and thick. Just like pic
A1 Quality.
I don't usually comment but I have to say it's from the best quality T-shirts I 've ever bought on Aliexpress! Also to highlight several quality details such as the label or the attached envelope!
I liked the fabric. I thought it was a cream color but it's yellow though I liked it anyway.
Muy muy buena me sorprendió la calidad y los detalles muy recomendable
Spectacular, material quality, beautiful. feedback 100% Are Italian
Perfect condition, just as pictures shows. Looks completely authentic
pretty nice fabric & good detail on the emblem/logo. fits accordingly to the normal sizings.
Color sense is stunning. Shipping is also relatively fast, satisfied.
Super fast delivery as always from the store, great quality item. Sizing is accurate. I’m usually UK size M, 39-40” chest, and 175cm tall, the size S was perfect for me for a regular to slim fit.