SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My measurements: bust 94 cms, waist 78 cms and hip 100 cms. Size 12 very large, i should have chosen one size less, it's better to choose size 10. good quality, to el salvador came in 2 months.
Very pretty! Except there is a part where sewing is not well done.
Dress super. All as in the description. A little threads stick out, but it seems not critical. The length is also removed. In general, everything is cool. I ordered 22.05, 06.06 received, to the ivanovo region. Very fast shipping. At its 48 russian size ordered 12us came all according to the figure.
Stunningly beautiful dress. The size approached perfectly. The length of my height is 164 in slippers to the floor. On the parameters 105-93-115 took the table size 16. Not at all full (the main skirt of corrugation) due to the top chiffon skirt. The store is sooooo responsive. Asked to send an extra piece of chiffon to cover a little age hands. Understood me and sent me. That's really happy from the order! The dress was bought for the daughter's wedding. And cheap and beautiful. I recommend shopping in this store.
Beautiful dress super fast shipping
Excellent dress! The store sent it immediately and arrived in 10 days. I ordered size 14 and perfect for my measurements (bust 102, waist 87 and 1.67 height) the lace is colored a little more intense than the rest and long i'm just left, low heel is fine. Quality-great price! I recommend and repeat. Thanks to the seller
As described. Dress is beautiful
I ordered size 20 for my measurements 116-112-126 and it's like a glove on me, i can put it through the head without opening the side zipper, awesome how beautiful it is and how good it feels, i have a lot of gut and it disguises me with barbarity. i can't be happier with this purchase. 1.60 and weight 90 k
I love it. Fit perfect only too long for me. I am 5 ft tall.
Very beautiful dress, the color is saturated. The top of the dress is an openwork top with a lining, and the bottom consists of a pleated skirt and chiffon wings. On the parameters 84-63-92 cm and the height of 162 cm american size 4 sat comfortably, there is still a good stock in the chest. I think for a breast up to 90 cm can be drawn.