SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty dress, very short for height 165
Thank you. fast delivery.
A pretty summer dress, its money is worth it. 1in1 as in the photo. Take it. Size fits
Lovely dress but just a little short for me. I’m 5’7 and quite curvy. I wish I had got an XL.
The dress is perfect!!!! Just like in the photo, fabric with texture, gentle, soft, from the chest to the ruffles from the wrong side lining of cotton. The size approached perfectly, on the back there is a secret zipper, and soft rubber bands. 88-70-94 village as in the photo! The dress is wonderful, i'm glad that i bought it, for the sea is an ideal option.
The dress is cool! It is only from the package-crumpled, not steamed! Natural cotton, lining is also natural cotton thin, does not shine through. Very neatly sewn-did not even expect! Delivery about a month! On my og-90, ot-80, ob-96 the store advised l! Everything was cool, less would be narrow, more too loose. Plus if after washing a little podsit-it will still be cool as a second skin)! 5 ++
OMG this dress is everything!! Very sexy and comfy, perfect for summer days. <3 More on my instagram: @saraxsarna
Fine quality material, natural, will not soar in summer Very cool
Wzięłam size S. Normally I wear XS/S. The dress is a little loose but and so looks very well. Think that if someone wears size S or small YARDS can quietly take S and then it will look like the modelce with photos. Material is very good, soft and pleasing for your body. Has lining. Not prześwituje at white underwear. Made with great care. Not stinks.
The parcel was delivered in two weeks. The fabric is great, but the size is very small.