SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parameters of the 86/70/95 took size XL-waist and height 165 cm length dresses just below the knee. Satisfied the dress
Dress very pretty, little cieńki material and slightly prześwituje. Size S fit for me (165cm and 52 kg)
I recommend love it, you can wear it with a veil if you are sweet veiled with a white tunic
Very pretty clothes! I ordered two and the material is different... They are fine anyway. :)
The fit was a little short and small on my chest area. But great purchase. Would buy again.
I ordered m at 44 size russian, really the waist is a little too high... The idea of the designer ??? But in general it looks good, the dark is still more effective
I liked the dress, on my parameters 90-70-90 the height of 164 took with, i think m would be better. A little shines through, but not critical, linen in the tone of the body and it will not be thrown into the eyes. It came in a month
The store put a gift-gum for hair. I really liked the dress. Feminine and elegant. The seams are neat, even. Threads do not stick out, no smell. In general, i liked it very much. From the negative: strongly shines through and electrified (quite predictable for chiffon). You will have to mess with the selection of linen/combination, because even a dark beige is visible and seems dirty. The rubber band is tight (if the chest is large, it is better to relax, but how to do it has not yet come up, because the elastic band is stitched along the entire length). The fabric is light, pleasant to the body. The parcel came quickly, traced. Recommend product and seller!
The dress is beautiful, even the seams are processed neatly. By mistake temper 40 size instead of 46 and was not enough. The store reported that she was wrong with the size, but or did not have time to change or did not steam.
Excellent dress for the summer, light and pleasant! Took on after delivery size l, in the chest well. Got to rostov for 9 days, as a gift there was a pretty hair band! Thank you store! :)