SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good thing. On growth of 172 took hl.
Came super fast!! As in the photo!!
Great coat. On the size 44-46 village, as she wanted. Quality is chic.
The store sent the goods only after 12 days. And sent only after i wrote myself. To the jacket itself there are no complaints, i liked it. Height 165, weight 50. Sleeves along the length back to back, but i even like it. Sits like an oversize. Threads stick out, but it never embarrassed me. Feels warm, i think in winter it will be normal. There is no smell at all. Fur is so, but i do not need it. In general, i'm happy, for such money 10/10
The quality is super, really and do not complain. No thread! Color is not yellow, pure beige. Thin enough, not like a stuffed cheap puhan. I took it for the winter + sweater and warm pants, i think it will be excellent. I ordered initially black, but the store wrote and advised to take beige because this fabric is better. Thanks to him, the fabric is really good, not cheap. Although i wanted black, this one is also beautiful. Delivery 2 weeks, so safely take. My rr 40-42 took m, oversize!
In the chest the goods are great. More than in the description. The sleeves are smaller. So small. The length is also less than the claimed. That is, the size does not correspond to the description. But sent and delivered quickly. Quality is good. The store immediately returned the money to the dispute. It is a pity that the sleeves are short. If i were wider and lower, it would be good. Height 171. Weight 60-62.
The coat came quickly! The store sent the goods right away! Packing is excellent! Seller recommend! Everyone is happy! the fabric is not shiny, it looks great! The color is beautiful, dusty rose! On the size 44-46 took l free, oversize. Warm, in severe frosts with the carpet will be good, the length to the knee for height 170! Thank you for the good service! Good luck to the seller!
Shipping 14 days. The product is excellent, all the seams are even. The size fully corresponds to its description. Down jacket warm i think that for the winter will suit
The product is very fast, the jacket liked, good fabric, very beautiful bright color. I wear 44, i ordered l, my weight is 56 kg, height 160, the jacket is below the knee, to the middle of the ankle. On a strong frost will not go, thin, at-7 i think you can stretcher. Good wide snake. I'm wearing a jacket.
My parameters are 82-67-86. Coat is good. For the winter under the sweater just right. The color is not white but with a shade. At a height of 162 below the knee.