SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely gorgeous! Fast shipping. Shipped from US Small fits well for 163cm 54kg. Thank you store. Will order more❤
Definitely a win for my mom bod!
im in love with the material, colors and how it fits. i was a little worried. never ordered from this site before. but i am ecstatic and i will be ordering more things. thank you
Super cute. Well made. Great quality. FAST SHIPPING.
5’10 165lbs ordered a large and fits perfect
Gorgeous suit but the sizing of the top fits strange and I doubt I’ll wear it. The molded cups are very flimsy and loose, offering zero support, despite the rest of the suit fitting well; if I had sized down, the cups might’ve fit but the rest would be too tight. I’m a DD so it’s unusual for the top to be too loose! Still, it’s a beautiful suit and maybe others will have better luck. They shipped from the US and I got it in like 3 days, which was awesome!
Excellent feminine swimsuit. Qualitatively sewn. L at 101,80, 101 cm and a height of 169 cm came up perfectly. Not small and not great. At the breast size of 80-85 b a little too big cups, but because of pushap this is not visible and everything is quite comfortable. Looks neat. Color-blue in a flower. I recommend. Came quickly.
Amazing swimsuit! Love it! Great material and fit perfectly! Highly recommend it!!!!
Great quality, however the straps are thin and very stretchy, so they offer no support for bigger chested women.
Ok y’all, please no mean comments because this is really hard for me to post. I’m 5’6” 198#, size 12-14 pants, 36DDD. I ordered XL.