SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sits Delicious could a smaller but am super satisfied.
They are very good, I am surprised, and the comfort is very good
Comfortable and fast logistics, I am very satisfied
Great! Very satisfied! Go perfectly, nice quality! Thank you!
Beautiful shoes! ! ! . They are exactly the same as the description provided by the store! ! ! . Very beautiful, comfortable and practical! ! ! . Thank you very much! ! ! . I wish you health, and wish you a prosperous business!!! *****
Very nice, and comfortable, as if you're not wearing anything on your feet. To walk with them hours in a row. Very happy
It arrived earlier than expected, the plant is soft, very comfortable, the sole of the shoe is rigid, ground to be 39 or 40, and it was perfect for me. It's size (even one more). Very good product
Thank you to the store the goods ,9 days. Recommend.
Honestly, I was dying to buy these and the anticipation was exciting. I am glad I was excited, because the shoes are absolutely stunning. They are very thick yet light, but have a strong smell! You will have to lace them up yourself, too.
Well received and I really liked
I like too much arrived in 10 days take a size above
Great I took 40 but I'm 39 I should have taken my size because I have a thin foot.
She's really very beautiful I'm 38 1/2 so I took 39
Took more than 10 days to come but the shoes are too beautiful!
Make the laces ourselves (I make 41 and I took 43 they go to me)
Super, quickly arrived in 1 week I remember more but very fast, I wear 39 and I took 40 on advice of comments and the shoe is perfect not too small, not too big
I like it too much, take your usual size. Unfortunately I followed the comments I took a size above, suddenly in the back it's a little big
Good quality and fast delivery thank you very much
J’adore ++++
Afigenic shoes, afraid to lose with the size, but like just, my Russian 36,5(23,5 cm), I take always 38(24 cm) on Alika, because I laces are ordinary, I wanted from leather, like the store in the photo, but they are just white, although it looks good. Lace up, for that beautiful. When you wear a rope, it is necessary to tie tight and in general it is more for the show than for everyday life