SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent shirt and quality, up to Khabarovsk in two weeks, thank you very much!!!)
If there were more stars I 'd give you 100. It is beautiful, excellent quality, comfortable and feel perfectly. Size and size numbering are accurate. I'm very happy. 1000% recommended.
Nickel !
Super quality, consistent with the photo. The fabric is stretch and nice. Order your usual size. I recommend, great product.
Отличная кофта и быстрая доставка! Больше в моем блоге daruskidki в Инстаграмм
Very nice material size superb well I highly recommend.
The order issued 30.04, the store quickly sent (for this plusic to karma), and 11.05 of the parcel was at the post office. I did not communicate with the seller. The blouse goes like a top, is happy. Can buy;)
It looks like in the photo, it's a little transparent and it's shorter, I wear size S and it suits me. The sleeves wear rubber on the shoulder pad so they don't fall off.
Fast delivery, purchase is happy. Everything is qualitatively done, the color is as in the picture. The fabric is translucent, but not critical. On her Xs took S and the village is good, as needed. In the bra bust 90 waist 60, the parameters slightly more than mine, too, will be good
Cool in general
Thank you, I liked the jacket, only the sleeves on me are long and too voluminous, I will turn)
Delivery 30 days to Ukraine. Quality is good. Sleeves are not short. On my m took too M. Packed well, I recommend)
Why can't we use the coupons you give us
It's beautiful, just like in the picture, it goes off with a white bra but not with a lead, the fabric is soft and the seams are well made, I loved it
Very much! Very chic thing! Such a pleasant fabric, soft. Fast shipping! To Volgograd delivered in 13 days. Thank you to the store, I will still order Size M perfectly approached the parameters 83/70/97 perfectly!
Magnifique haut rien n’a rien sauf la livraison trop longue
Very cool jacket. I'm happy. Pleasant quality, no translucent underwear. Fast shipping! 05.02 was ordered, 23.02 she already has me, which is not a little pleasing. It looks expensive, interesting. Order, will not regret
Excellent, size m. I thought it would be longer, but the size of the chest seems shorter. I recommend, delivery of 17 days to Ukraine, in Kiev.
I do not know how I screwed up so much, but it's very short)
Size S, very quickly came, and the fabric is very pleasant tight, not like a curtain, I advise!