SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket reached quickly, the colors are bright, knitted. How can I make a photo, I'll add a review) the parcel came quite quickly)
Super happy. Even though the colors are strong I love it. It's a very original jacket. It has a very finite plush inside so it can be worn in autumn and I guess maybe in spring. It closes with zipper, it's a long, baggy jacket. Feel free to buy it and I don't regret it. I love it. I arrive in 7 days to Spain and with good shipping tracking.
Krutetskaya jacket, warm, at the bottom you can pull, came up in all respects!!!!
The store is excellent. The product arrived quickly and on time. High quality product. my douther loved it. 
Fast shipping. Sweatshirt has saturated colors. Very I like. Recommend
Thank you! Shipping fast. Quality, although synthetics, but good. No smell. The castle works. The length is excellent (height 177). The picture is clear, bright.
I arrive in only 12 days. Right size. Well packed. Soft and very nice jacket.
The goods came in less than a month, I'm very happy) My height is 164, OB. chest 118-ordered size XL. Everything came up) what kind of material I do not understand, but inside there is a thin fleece. Recommend.
Delivery to Moscow 2 weeks. The living is much brighter. XL size for 52 Russian. For such money I recommend.
Very nice jacket. Order received in a week, fast!!! Very happy
Jacket fire, came quickly, size took 50 Russian, free, bright, my height 160, about 106, og106, with the store did not communicate, based on reviews, sent the seller quickly
Love it!!! Not thick but perfect also the length for my 1.81m is perfect! Thank you! Fast shipping
The blouse is incredible. Quality is very good. The link came quickly somewhere 2 weeks. The only negative, the blouse is a little small, so it's better to take a larger size!
It is as described I loved it! It took like a month but it worth it!
Very nice i loved it and arrived before the month i recommend the very elegant fabric, i recommend ordering one size more!
Excellent blouse, sewing neat, the fabric is pleasant, with the size guessed. On height 162 cm and weight 46 kg, approached the size s. store thanks for the quality goods!
Blouse Super!!! I did not expect for such a price, such a good quality. I'm delighted!!! Buy, will not regret!!! Delivery to perm for two weeks. Thank you very much to the store!!!!
lm very happy.Order 14.08 delivered 7.09 like order size m and allways wear size m.lf You size small size m will be to big.
Danke für die schnelle Bearbeitung und gute Qualität
Thank you very much for the goods, I recommend buying it a lot!!