SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's just like the picture, it's fine but that's fine. Recommended.
Extremely nice and good quality according to the photo! It happened very quickly and has no smell! Very satisfied with the purchase
Very high quality Olympus, sewn perfectly, without sticking threads, the seams are even, there is an inscription on the neck, long thought that for the patterns in front and still do not understand what it is, it would be better to be without them, the lightning is iron, which is also such to itself, the colors as in the photo, in general, I recommend!
¡Hermosa and igual a picture!
Very satisfied, thin material and cute colors.
I'm satisfied, it comes as in the photo, the details are very good, it's very well done, I loved it!
Beautiful color windbreaker cakes is oversize but still fits well; it has two embroidery like worm-shaped well strange jajaj but I love it♡. The fabric is thin and fresh, ideal for summer the store did not communicate.
It looks great for now, it's very nice. I arrive in 2 weeks to Spain. For 1,55 height and 47 kilos is a little large of sleeves, but I like it so it's a little big :)
Очень милая ветровка. Смотрится классно. Цвета супер нежные. Это любовь. Качество тоже ок
всё супер!!! очень довольно покупкой всем советую)))
Muy buen chaqueta, totalmente satisfecho, llegó muy rápido el envío.
Дошла за месяц. Очень аккуратно сшита, плотненькая. Красивая. Точно как на фото. Я ее обожаю. Спасибо продавец :) девочки, если будут вопросы - пишите в инсту _val.tar_
Lindo!! Cores e formato idêntico a da foto. Sou pequena e peguei o tamanho S, coube perfeitamente.
El producto está increíble, llegó muy rápido, la amo, es mi mejor compra. 100% recomendado, los colores están preciosos. Tardó unas cuantas semanas, muy buena calidad.
Llegó en la fecha estimada, los colores son los mismos que en la foto, es ligera pero por su tamaño pueden usarse empalmes debajo, me encantó la compra.
приехала за месяц, соответствует описанию, рост 162 а ещё наней прикольная сасиска
The quality is good, odorless, the seams are neat, nothing sticks out anywhere. I ordered my daughter, she's just delighted! Just for the first half of autumn or the second half of spring. Seller recommend.
Colors do not fully match the reality. Cuffs are not pink, but more peachy color. Overall no complaints. Very fast shipping!
Ставлю 5, потому что что уж говорить, покупаем кота в мешке. Качество ткани, вообще весь вид в целом копеечной ветровки. Особенно эта бежевая полоса из какой то ткани, отдаленно напоминающей кремплин из СССР. Девочки молодые не особо в качестве понимают, поэтому в восторге. Я купила дочери подростку. Если б в магазине увидела и потрогала, просто б дальше пошла. За эти деньги можно найти приличную вещь в ТЦ.
The parcel came without any problems, the only thing that was not tracked by AliExpress, tracked by post of Russia. The store is very polite and helpful, advised to open dispute due to suspicion in the loss of parcel.