SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good jacket, frisise. Pleasant to the body.
The sweater is like this, only not my style, I have wide shoulders, and the neck is short, I sat on me in a square nest way. The lower cuff does not hold exactly as the nozzle hangs.
I ship fast, just a week to arrive. It's beautiful, just as it looks in the picture.
The sweater is cool. I came three weeks before Paris. The quality is good, it is thin, that is, for a warm time it is not calculated. Colors as in the picture. It's a good one. Outside there is nothing anywhere, inside there were 2 strings and then confused. Purchase is happy with 100%. Size!!! Such a good good oversize. I wear XS-s and here straight L-XL. But the sleeves are normal long, although I have on the contrary, everything is forever long. Advise!!! And thanks to the store! Good job!
Touch pleasant, at 48 size approached, height 170. Sleeves are not short.
Cool sweater, I'll dress for drawing. It is not very warm, and the fabric in some places is hot.
Excellent sweater, soft and pleasant, warm enough, but straight wide, oversize)
A thin knitted sweater is a good idea with embroidery, a deflated sleeve. One thing I did not like is a very small collar, the throat is unpleasant. Nice sweater, bought because picture looks just like my dad. One thing that is really supplier to me is that the neck is very small and pushing after an hour wearing it.
Yarn is pleasant, definitely with cotton. Colors correspond to the description on the site. The size is sewn, not kutsyy, at 95-70 decent such an oversize. Shoulder seams are crooked from the wrong side and the bottom is wavy a little, but for the design all this can be forgiven. Also, delivery is only a week!
Sweater cool, took as a gift to a friend, very satisfied!
Quickly got the goods. The description is exactly the same. Pleasant to the body. Suitable for my wardrobe. I love everything about hats. Print with a hat, I love hats myself) and you can refill, and wear for release
I came to Kharkiv in just two weeks. The fabric is soft, without sticking threads. I liked it. In my 46 RR sits an oversize.
The jumper is awesome, the quality is super, it did not come very quickly, but the norms
Made very well. All as in the photo of the store. The fabric is pleasant to the touch similar to cotton with an impurity of synthetics in fact it is not clear what composition. On the growth of 172 sleeves of good full length. After socks I will add a review. Recommend.
Very beautiful sweater, the size is good, the thing is quality, I recommend to buy, thank you to the store!!!
I loved it, I got super fast to Mexico in 2 weeks, it's nice the sweater is very warm and light.
Sweater of excellent quality, corresponds to the description. The seams are even, the threads do not stick out. The only elastic band on the sleeves, neck and bottom is not much pink. I ordered myself, but my daughter looks better. My height is 161, I think it's more on high, the photo shows well.
The sweater is very pleasant to the touch and to the body. Sits like an oversize model. Came in a short time. Recommend.
Excellent jumper, exactly as in the picture. On the size s oversize, sits down as it should. On height 168 the length is also excellent, the length of the sleeves even with a margin, you can turn or not turn. Threads do not stick out, there is no smell, I recommend.
Sweater of excellent quality, no thread was stuck. Medium density, it's warm. The quality of the picture is excellent, all as in the picture. On my size s turned out to be a moderate oversize. I'm happy! :) delivery chose the point of issue, sent on the day of the order, came in a week. Thank you very much!)