We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super me charm is identical to the photo I ordered size m and I look super good the exact color. Super beautiful I recommend with closed eyes
very colorful.Good quality..Its amazing n size s correct
I ordered October 7 received at the post office on October 28. swimsuit cool, bright, neon color bomb! i'm very happy! sits perfectly! panties inflated very beautifully on the hips, the Bando also came as it should! gorgeous! I wear 42 size Russian (s). I also ordered s. excellent on my parameters breast-88, waist 67, hips 95! Height 165 weight 54-55 kg. take S.
25 days to Moscow Region. my parameters: height 153/hips 95/waist 70/chest 95-took M. approached. only the elastic/waist belt is free. this is not a problem, can be fixed.
This arrive pretty quick and good quality but the only problem is the back hook I don’t think Is safe to secure the swimsuit like it can come off anytime if u not careful in the water
Walked about 2 x months, but came with a gift) (earrings) quality is good! Size in size. Color bright)
Shipped relatively fast. Very thick, high quality material. Comes with cups, able to take them out. VERY bright I love it. I got a size small and it fits be perfectly I weigh 127 and I’m 5ft 3inches. In certain lighting looks yellow and sometimes lime neon green.
The quality of the goods, did not swim yet. The color is bright beautiful. The only thing in my case panties are large, and the top is excellent. I took the size of l but i wear m. (my size chest 92 trouble 90 somewhere. Waist 65 probably)