SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is good, the height of 155 took s, a little long. But the length will be removed from the belt, not the pants, in order to remove the bag on * ope)) and the parachute effect. It's 15 minutes. Moscow reached in a month.
Size exactly fit, quality and appearance at height! The store is sociable and answers all questions raised
It is a little big tight in my butt area, but I have a big one, so I think it will fit anyone by their normal sizing, the material is nylon kind of, so it makes plastic noices, but other than that I love it!
Over all was really great just wish it wasnt puffy from the front
All super recommend, came very quickly, i'm very happy
Very cool, the material is pleasant, cool, summer! The daughter is just delighted! We will order more such, but with a different color!
Everything has come, everything corresponds
Delivery took 21 days. Track tracked. I ordered for myself, but at the time of receipt of the goods to the post office, i was in another city. Asked the guy to pick up the dance and do a review. Now to the point. Shtanki is not very dense, like sports shorts nike. Practical design allows white pants to stay clean longer than 2-3 days. The case is in black inserts in the places of the greatest zeal (knees, zepa). On size m (waist 70, hips 90, height 164 cm, weight 53 kg) the store advised to take xl and was right. The same size was able to pull on himself and the guy: waist 84, hips 98, height 175 cm, weight 65 kg. Special thanks to the seller, because i accidentally pressed the button "confirmation of receipt" or somehow the goods were considered received, and therefore the seller received money for it and could simply cancel the shipment. But thank you very much, it turned out to be honest! In general, the goods of their money is worth it. The video provides a more detailed overview.
Reçu Merci
I ordered panties 28.05, came 10.06. Very good, on its parameters (83/57/88, height 161) took s, perfectly sat down. This size can also be taken if the waist is smaller, and the hips are wider. At the waist, the cuffs are adjustable as an elastic band (automatically something), and a lace, on the ankles-tightly. The material does not crumple, but in case of which, iron is not worth ironing, i assume that synthetics. Nothing damaged, well packed. As a gift put a comb, which is also very nice :)) i recommend the store.