SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The second row. Very like. Huge advantage is that does not fly with little ass! :)) Those who wear small size-welcome. Delivery fast.
Stretchy material, pleasant to touch. Fit for size from Xs to L. Well-cut, do not stick out, gum all good. Thank You Very Much. Delivery 24 days)
Completely satisfied with your order. Skirt is excellent. Quality on top. Not stick, no smell. Ordered 10.07 and 26.07 the order was in Kazan. Very fast delivery. Recommend to order. Gift store put Fenichka. Very nice
Great skirt. Good stretch. Fast shipping Kirov region.
16-20 days. drill to задирается walking and skirt little so it has become cutout side too high neckline because different. satisfied-in general. not просвечивает, material, fabric rezinochki вылезать steel slightly small, but if not consider close, is not visible. yes, all the hair stick pet hair, but i believe this big problem.
skirt very like!! 44 perfectly fit size good. shipping: month to slightly larger moscow. put bracelet gift
excellent, effect is good, stretch fabric, below the waist can wear can. quality is very good, 3 weeks to bottom новгорода shipping
skirt super! region самарской to. delivery fast, thank you!
light color and material as set as i l'attendait. i am satisfied very brief my shipping
fast, skirt-thank you cool hand bracelet red подарочек store for!
pettiskirt excellent. village 98 hip good, not presses. fabric is thick.
excellent quality, village waist 64 hip 96 perfect сраку large as it can do not know натянуть
excellent skirt) all visible, обтягивает strong)
wonderful, darr, without defects in the description of color same as store. charm red thread put gift. quickly order sent despite holidays, unlike other sellers. less shipping заняла month. seller recommend!
cool skirt. came quickly.'ll please order other colors)
cool skirt. 158 cm height length looks like the photo. color as the rich, feeling, застирана that little. but still love.
шла, packaged neatly, store подврочек put
потерялся goods, with rang mail, come requested. отдали package, thank you!
super!!! over the quality is excellent. parcel has come very fast. great for 44-46 village. as the elephant satisfied