We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful skirt) delivery took a month, the track was tracked. Sent the prod day on the third after the order. The skirt is synthetic, but sooooo pleasant to the body, airy, comfortable. There are brand labels and labels that for things with ali quite rarely. A little thread stuck out, it's not a problem. But there is a small jamb in the picture (in the photo there is)-in the sock is not noticeable, but still. On the height of 168 the length that is necessary-not too short, but also not knee-length, which with this style would be inappropriate. At the waist 65 the elastic does not press. I recommend the product.
It came quickly, for the summer a great skirt, but it does not suit me not my length and really fills
The skirt is beautiful. Nice and lightweight material. Fast delivery. My height is 170cm , weighs 60kg and I order the size of M. I am delighted
AMAZING! Perfect quality for the price. Exact like photo I'll buy again from this store. Totally recommend. It took 3 weeks to get here... as all packages from china! :)
Wow. Amazing skirt !! Just like the description in the picture. A great size matches the original size. I'm very pleased.
Conform to the description, good quality
Quality skirt super! Looks cool, sits perfectly! I recommend!
Height 163 cm, waist 72 cm, hips 100 cm. The skirt really liked the size, the smell after washing only powder. The fabric is light, similar to natural does not shine through, does not stretch, the elastic band is sewn into the belt and the lace is inserted. All as in the picture! Did not like only threads... Just like everything is cleaned, from where new ones come from
Cool) on from 60, bolshevata a little) but tightened, height 167
Light nice fabric. Nice summer skirt. Came quickly. The store is sociable. The length is good.