SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fits comfortably soft fabric took 29 days to arrive
Received order within 2 weeks..very pleased with shipping. Shirts are just like pictures and description. They do seem to run a little big, but nothing too bad.
like the shirt alot, fits good surprised it's not spandex like most of the stuff.
So freaking great love it tons of ppl ask yesterday where I bought it
I’m a small and got a medium. It has enough room for if you want to tie it in a knot to wear with high waist jeans.
Cotton looks very cute
I ordered a 2x I’m a 16/18 jean and have a smaller chest. ABSOLUTELY LOVE IT
bought this as a gift for my sister, looks exactly as described, very good quality, and true to size
Super cute, fits really well! True to size
Super cute and soft. I ordered a size up for a baggier look & it's perfect. I'm typically a medium which would've also fitted perfect!
it's perfectly
exactly as picture and arrived quickly
It's fantastic, I love it! Feels very soft and the print on it hasn't cracked so far as some shirts normally do. Only had it a couple of weeks but I'd say it's holding up well as I've been wearing it very often since it arrived. I got the large and it is very fitted on me, fits more like I would expect from a standard women's medium, but that was expected since non-US sizes are generally smaller. Shipping only took a couple weeks as well. Will be buying more as it's my new favorite shirt and the price can't be beat! Thank you! :)
large is perfect. shipping takes a little bit allow 3-4wks for delivery
I love the shirt true to size thanks
Love the shirt. Bigger than expected but I’ll make it work. Shipping took a month or so.
this shirt is too cute. I love it. ordered size 2x. it's like a xl US size. I'll definitely order more from the store.
Absolutely LOVE this! So cute and personally applicable!!! Arrived in less than two wks!!! Love this store!!!
this is a 2xl