SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pajamas of very good quality, well packed, very satisfied, I recommend!
A great big pajamas, it came to me long before expected along with another pajamas I bought and it looks amazing, I measure 1.60 and I got the M, the pants just to my size. Economical and very beautiful, the fabric feels great.
Size M, perfect fit, beautiful fabric, good fabric, I'm satisfied, fast delivery.
100% cotton. The quality of tailoring is very good. I took the biggest size, because pajamas should be free))
Super fast delivery! Especially ordered before Christmas and it arrived before 2021! Material is very soft and comfortable. Also very cute! Love it. Highly recommended buyer!!
Fully corresponds to the description. Color as in the photo. Size M came up to size m)) Thanks
Milota ^-^ The fabric is like flax, everything is sewn. Height 173, chest 84, waist 64, hip 90, size female L, and the very time;)
Excellent quality. The material is like cotton or linen. Breathing great. But a little harsh. 100% natural. The seams are excellent. Panties are tight. I love free. But my figure is always like this. The top is hanging, the bottom pulls. Color gray-green. Very cool. Changes the shade from lighting. I'm very pleased. You want to sleep in it, you want to meet guests :)))
Good cotton fabric. After washing it became softer and beautifully mint. Quality print. All seams are OK.
Very comfortable cotton pajamas, cool coloring and print. Length man L is great for height 175, besides, it is longer than the sleeve
Very nice suit! The fabric is pleasant, the print is printed well, the parcel came quickly! Very satisfied with the purchase :)
What a cool pajamas, thin HB, so everything is neatly done, very high quality. The store is very good, always in touch and will help. The first pajamas came all wet, apparently in the mail somewhere wet. The seller offered me to pay $3 for shipping and sent a new one for free. The parcel arrived for 5 days. Definitely recommend
A beautiful home kimono made of fine cotton. Color as in the photo. I wear m, but I ordered a male L. I love when home clothes sit freely. It reached Moscow in 17 days. You can buy as a gift! Packed neatly in ziplok package.
Pajamas are high. Pleasant to the body fabric. Threads do not stick out. But here the pope barely climbed into her pants, straight like a second skin is not very convenient, I think I'll expand them somehow. When opened, it smelled a little, but I think after washing, the smell will leave
Pajamas are gorgeous, on 42R m sits correctly, the length of the pants is 163 cm suitable elastic does not press
Very cozy home clothes with a clear pattern and smooth stitches. Usually I'm looking for a European Xs, but this product approached me M. The ties keep well. Recommend.
Delivery of 11 days to Pyaterochka. After washing, the fabric became "Gum", like muslin. The fabric is very pleasant to the body, the length of the sleeve is perfect, you do not have to roll up. Knees with time, probably, will stretch out or will get out. Pajamas are very like, I wear at home with pleasure. At 80-70-92 it would be possible to take L, but also M sits well. I think it will suit both pregnant and lactating mothers.
If you think to order pajamas or not, then order! The quality is super, the size approached, I wear XS and even looks OK on me. Delivery less than 10 days. In general, I'm very pleased. Put like if I found a cat in the photo)))
How cute pajamas cotton 100% weightless and at the same time it is warm and comfortable for me. On my parameters 105 х90х100 sat well. The picture is clear, the sleeves are 3/4, the pants are of good length to my height 172 cm. Delivery to Nizhny Novgorod 10 days
Kimono chose a man, but I decided to try on. On the parameters 92-72-100, height 172 size L male came up perfectly. Sewn neatly, clean cotton, without an incomprehensible smell. The suit came quickly. The store is responsive. Thank you to the seller and I recommend of course!