SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in a month. It's okay. Good fabric. The whole village at the waist is good. Thank you.
Chic goods. Come fast enough. On height 163 and weight 49 ordered M and everything came up. Elastic on the pants.
On the growth of 161 ordered M. Everything came perfectly. Very soft, cool sit. Delivery to Moscow 2 weeks smoothly.
Pants gun, bright saturated color and clear pattern. Dense, pleasant to the body fabric, there are no protruding threads and holes.
Pants just cut off the heads, the fabric is light, on the height of 160 and the weight of 43-45 kg sat down like poured. We order, girls. Thanks to one of the reviews, where the girl with similar parameters described these curtains, only because of it ordered♥️. Also thanks to the store for relatively fast delivery (month to Tatarstan, Kazan). If you think that they will be short, then no, for my height is normal, the photo seems short, because I sit so.
Height 157 weight 56 I do not like tight-fitting M norms and length too
Pants are cool, the size at random chose hahahahah
Pants are good in quality, threads did not stick out. I like everything. Boldly order)
So I pressed the ham, and then we sing Kada cold. Cool. And pachne yak... Delicious. All right, see you again. Bye.
Not the ones came, but after writing to the store, he apologized and sent other pants. I hope the seller is honest and everything will come. I will trust and put 5 stars. On my 167/55 m came up perfectly. Pants are specially shortened, if that.