SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Overalls for parameters 92-70-96 came well. Height 160.
Pleasantly surprised delivery, kombez came for 2 weeks. I read reviews about the lining and fabric similar to suede-nothing this is. The fabric is similar to spandex, only does not stretch. No one wrote about the fact that the crotch area is low, or is it just me? My height is 164, weight is 58 kg, ordered l. In the chest really pulls a little, but in general everything is not so bad.
Everything is fine, thank you! Very nice material, soft
I like the product. It has a good quality. It fits me well. Thank you.
Good, pants are wool, and the top is narrow! but still liked! very soft and comfortable!!!
A good suit, all as in the photo, the fabric resembles suede, only thinner, took m for height 160, weight 55, it was possible a little less
Great. Waist 76, hips 98, chest 90 cm, height 168 cm. Size l sits well.
Fully corresponds to the description. My parameters: 167, 92/74/92, weight 63 kg, size l just right. Synthetic fabric, facial like suede, underside like satin, pleasant to the body, does not stretch at all, so if you take back to back, it will be uncomfortable, in the heat, it may be hot, let's see. Yes, the waist is slightly overstated. In general, satisfied, sewing quality, you can wear with another belt, and at the expense of the belt to lengthen the trousers, i love more authentic. Bought for 1296 rubles. In short, everything is fine, thank you!
Okay first very fast shipping lovely it’s suits very good in my parameters im 1.60 and weight 68 kg I haven’t wash and iron the jumpsuit but its very good thank you
The suit sat well, very beautiful, the size s for a little girl is excellent