SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was just over a month. Came with another product together. Quality is good, only a little thread stick out. Sewn well, I really liked it. Slightly too big, but not scary, by the summer just
Пришёл быстро, костюм не плохого качества, единственное что нам очень большой, заказывала на 18 месяцев, а пришёл как будто на 2 года
Very cool suit! Fine quality! I will order in a different color.
Поставила 5 звёзд , так как продавец вернул деньги. К сожалению размерная сетка не соответствует(( очень расстроились, что на несколько размеров меньше пришёл костюм, хотя я заказала наоборот побольше
Приятный на ощупь , штаны не из того же материала что бомбер. Они просто как обычные спорт штаны. Заказом довольны взяли на 6,5 месяцев рост 70см . Чуть на вырост но все равно отлично . Надеюсь после стирки так же будет
A good suit for a warm spring/cool summer) sewed neatly, the color matches, the rubber bands are not tight, I liked everything, it went 2 weeks
Three weeks in Perm region. Took 4 T, height now 90 cm. Now with a good margin so that by the summer there will be norms and enough until autumn. The child is two years old.
Excellent suit, I do not know exactly the height of my daughter, but we wear 92-98, there is a small stock. Thin, summer will not be hot
Cool costumes, quickly came, I recommend the store
Super suit, quality cotton took on 3 T and we are 1 year and 10 months jacket norms, pants large to the summer most it will be
All Super, delivery to Krasnodar 12 days, the quality is good, the threads do not stick out, no smell. For a girl 4 years old, the growth of 113 villages is excellent
Прикольный костюм на лето))) пришёл быстро в Челябинск. Размер 4т на девочку 2,4 рост 94 подошёл хорошо. Нитки не торчат, прошито хорошо
Very good suit) and quality and bright color)
Child height 84 weight 12. It will be worn in six months. I took it with a margin, but now I would not fall down. Sits freely. As the model suggests. All sorts of strings do not bother me, there are scissors for this. Orange color.
Gun!!! To me it seems to me like viscose, But China knows how to make synthetics with cotton))) came Mach, my daughter and I are delighted) Thank you store!!
Life is much more beautiful! Does not stretch! Tight! Excellent suit, in size
Already not the first time I order from this store!, delivery 2 weeks, things fully correspond to the description! In life, the color is brighter than in the photo
The costume came in 10 days to Udmurtia. 4 T ideally approached 92 growth. Thick fabric.
At 5 children, took 6 T, came up perfectly. The quality is very good, to the touch and look like a thin jeans. Handsome suit
He bombed the quality at altitude, the size matches, I advise!