SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Material very good, warm and pleasant. Are you satisfied of the order, the board fully!
I love very good quality
Lovely sweater, very soft. Quality is good! Color is just as the picture shows. Definitely will order again.
Wow, czekałam eagerly for this cardigan, is fabulous and elegant, material cuddly touch, I don't know as size, because this gift, but with a base wzięłam bigger, I am zachwycona and satisfied, this very successful purchase, delivery 22 days-THANK YOU * _ *
Very beautiful I order probably also for her little sister
Cool, soft dress. On the growth of 105,5 cm, a normal physique of a 5-year-old child came up. Stretches perfectly, you can. Wear until the fabric breaks, 10 years for sure. For 5 years, the store's growth is 120. To the touch synthetics, but very pleasant. There is no Biroc about the composition. From the wrong side of the thread hang. But you can remove everything yourself. I took it for color to Uggs and down jacket. I liked it. We'll wear it.
The sweater is beautiful, only downside is the small label on the sweater instead of being inside, also no I will recommend it in black and if possible to find it in other color
It came with tracking. Color and quantity as requested. Cutie
Excellent dress, it's a pity that malomerka (4 years old, 105 cm) quality is pleasant, under the vest in general Bombay)). My daughter liked it. Thank you very much to the store for the excellent work, it is recommended!
It came in a national package. Color as requested, size accordingly description. Cute. Thank you
Beautiful dress! good quality! the store is sociable and all right! The daughter is delighted!
Very beautiful suitable for a girl at the age of 4. Suitable for transition time because it is thin
It's perfect for my baby good quality Graciassss. I recommend the store
Very nice and cute turtleneck, on my 4 fly córcie little big but uses it as a dress
Super mini dress… Excellent material
I really love so far my parcels what happiness Thank you fast delivery very very fast
Thank you very much, the order came quickly enough, I'm happy with the quality I recommend the store
Super cute! Very soft and fits perfect
Very nice dress. Exactly like the picture. No smell and delivery in 2 weeks
Good quality , Very soft ,Just as described, Highly recommend it