SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods Visokoi yakoti, prishov for three types, packages to finish nadino, did not go to the night. The swab ran through to the other side.
Very beautiful only packaging no were good But very very beautiful Thor and D E
I chose first the exact size, but read the reviews that they are small and ordered more,. Alas, large. there is no store is the size of the exact.
Won these bots for 76 kopecks! Quality just fire
Sneakers are excellent! In life, even better than in the photo! Delivery 2 weeks. Fully correspond to the description. Daughter a year and four months, size 22 with a small margin, in the summer will be the most! Oooochen happy with the purchase! Bright, soft, comfortable, stylish!
I did not communicate with the store. Sneakers are simple, correspond to the seller's photo!!! Thanks for the prompt shipment!! Recommend 100%
Very cool took 23 size child for 1 year 4 months
At the length of the child's foot 15 cm, in sneakers 25 sizes stock literally 0,5-0,7. Enough only a couple of months to sweat.
Beauty is undescribed. straight, straight such as in the photo. already gave. Prettiest
Хорошенькие кроссовки - носочки. Купила по акции за монеты и 138 рублей.
Super good quality 100% recommended shipped on 24/12/20 and received on 31/01/21 Ami home in Tijuana baja California❤️️
Cool shoes, won in the gown for the new year) that's just got there. I think for a gift) there are no children (
too big for my son, will keep it till he fits into it and it has glue all over.
все четко все четко все четко все четко все четко все четко все четко все четко все четко
Thank you for the order, very good sneakers, sewn neatly, the child is comfortable, beautiful, the order came quickly less than a month, very satisfied, thank you
They are such good dense fabric dense neither much glue is visible but it's normal. The order went to Makhachkala a little more than 2 Nidel. Bought for the action 530r daughter 2G ordered 25 size larger than anything terrible you can say in the spring
These sneakers I won in a halve and paid 77 kopecks! Delivery is also free and fast! Even the size approached my daughter! They're great! Odorless, super quality!
очень довольны заказом, качество отличное! быстра я доставка
This shoe is super cut, if I have the chance I will buy it again, thanks store
Excellent shoes! The size corresponds to the dimensional grid. Fast shipping!
Look Exactly like the picture
Sneakers of the arc twist. 3 The store is not a racist. Three of her glue and the smell of ale CE is not critical. Took to virist. On the photo you can see Yaki Stony twist☺Рекомендую recommend
Uncle for the shvidka delivery, the goods I will tell you about the description, raising has a priemniy smell, I recommend
Cool sneakers, stylish, cute in appearance. In the spring, the most it is to run. The sole is thick, let's see how they will be in the sock. Bought with coins, it was not expensive. Spa to the store for promotions!
All as in the description, the quality is average, some where the glue is visible, go size in size, we are big, took on the size more, the color as in the picture, came quickly 2 weeks
Excellent-everything corresponds to the claimed. took for a funny price of 235 rubles. Plus coins: the store apparently made a gift for the new year. The quality is excellent-very beautiful. Ali ob'united parcels-and came quickly (3 weeks in Orsk). Prosperity store
Goods yakysniy, store of garlic. Quapuvala with coins. Uncle TA recommend
Sneakers are light, sewn neatly, very beautiful, a little there is a smell, modern I think will fade. The store sent quickly, the goods are satisfied, I recommend. Thank you very much seller!
Delivery fast, cool, a little glue, front and side, but not critical..., the child is comfortable. We wear 23r, took 24R just for the spring will be.
Very nice
wow so so beautiful I love thanks so much
Beautiful. They adapt perfectly to the child's foot or girl's foot. The color is exactly that of the image. Very comfortable. I recommend.
as is on the picture .... my baby G loves it
Looks nice and good quality
Excellent sneakers. We came very quickly. The daughter both put on, and did not want to shoot. For 2 years I ordered the last size, 25 now winter, for the spring will be just. Recommend.
I placed the order on 8/11 and got 23/11 Just like the image, my daughter has a 23 European, I asked him for the 25th and they're a little big but very little. By putting a stick is q the edge of the sole is a little stained with glue
same as picture
It's identical as the other shoes of my daughter I recommend this store
On the leg looks great. Of course, without a heel lock, the legs can Coop. They are light and it would be possible to walk in them for a long time. But... All as in the photo.