SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Oh .... This is super shoes. Worth It
Love them , very comfortable and cute. Real suede . Well made.
Delight! Beautiful, quality, soundly packed! Delivered quickly. I did not think that they would please me so)))
I order the second time, the first a little bit was small, the finger rested. Quality is perfect. Sit beautifully. Thank you, delicious. Very satisfied
They're cool! It's love at first sight. It was gorgeous! Packing, quality! Just delight! Thanks store
Quality. At 24 took 24.5 came up perfectly.
The parcel received in less than a month to Ukraine! This is chic shoes! Packaging, which has arrived whole and unharmed, covers, a gift and a letter all this says about love for its cause and respect for the buyer! Natural suede and leather inside, ordered warmed on a bike. On the foot of 22.5 cm, the size 6 sat perfectly, and does not press, and does not hang out. They are very comfortable! Suitable for all-jeans, trousers, skirts, dresses! The color is neutral, practical! And finally they are very beautiful! I am very pleased with the order! Definitely recommend the store and the store! It will be necessary to buy something else, already looked at a couple for the winter!
Buty są bardzo fajne, wygodne i nie ciężkie, mięko stopie. Raczej na szeroką nogę. Moja pomyłka - bałam się, aby nie były za małe + wąska noga- za duże. Założę grubą skarpetę, będę nosiła. rozmiarówka jest dokładna.
Sneakers are cool, very satisfied with the order! Thank you very much store
Very good quality. Highly recommended
Cool shoes, at the foot of 24,3 came up size 7,5. Only half-insole 1 pc for some reason.
Very nice and comfortable!! For my 37 I took 6,5 and it's fine.
Superovi! On the foot of 24,5 cm there is a walk ideally, there are stylish and stylish. Recommend.
These boots are amazing, I love them! Thank you, store!
They are cool, just love, quality, fast delivery and great packing
Liked. comfortable.
Quality as always on top, but apparently this is my final order in this store: Boots 8,5 are great, sneakers 7,5 Press.
Получила кеды, и они очень классные. Доставка быстрая, коробка целая. К большому сожалению, оказались малы- у меня полный 40-й размер, заказала 8,5, ходить в них не смогу:(( Я реально расстроилась, так как кеды мне понравились. Девочки, у кого 40 размер, не берите- не влезете. 8,5 - это наш 39-й, и то под вопросом. Одесса- продаю 066-810-10-51.
I love these kediki. The size is accurate, the store is decent.