SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is very quality nice, like the image, very satisfied.
Cute skirt buy another color
I love this skirt. It fits great. So comfortable to wear!
accurate sizing for small stretchy fit looks just like photo!
Really good quality, looks nice. Waist is elasticated so I should have got a smaller size. Still fits nice though! :)
Shorts ECB came in for 3 weeks, fabric soft, looks cool
Skirt excellent! Suitable For summer and autumn.
i'm in love! these skirts are amazing, fit very nicely and comfortable
Very cute and just like the picture! Glamorous and comfortable. Fast shipping.
Skirt is great! The color is the same as the photo! The hip 90, waist 62, size S is very good fit
Excellent such which photo… Beautiful…
Beautiful skirt, 1 size bigger ordered bear normal S
Amazing fit! Makes your waist look small and your bum massive! Usually wear a UK 10/12, bought every colour! X
It is perfect. The I have in White and mustard and I love it!! Has arrived Super fast and as always in good furniture state. Seller of 10
The skirt is made of a spandex/polyester type material. It is definitely true to size. My hips are 103cm/40.5in and the L fits great.
Verry pretty, the quality is very good
future pack in 9 days!!! fastest pack what i received sing ali it's so with a high waist shorts great as for me good material rubber band super stick recommend
I ordered on 5.06 and it came on 21.06 very fast. The fabric is awesome and its so soft. Definitely recommend it.
dokładnie jak w opisie, bardzo przyjemny materiał, starannie uszyte, polecam
excellent briefs. quality 5. thank you.
I ask the SKIRT Is the second time, ya I have in YELLOW and black love.
Super fast shipping and absolutely love it!!
pettiskirt super, so that even ожидала good quality. not tight jersey просвечивает... white no, without thread... fine... parameters on size 65-94
Simply in love with this one!! I’m gonna buy more!!!
but i good сшита cool pettiskirt чуток великовата
is on me gently for loose, but i am very slim so and so give 5 stars. fast delivery. material comfortable to hold, slightly slippery.