SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice skirt. Sitting exactly as pictured. Advise.
Came finally my skirt It is waiting for her It was 10-20 days: S Very beautiful and lovely It 'S already втораю my skirt, the first was pink
Quality is not perfect, but for the money it is good A little thread, but it's no big deal, though, size S has appeared on the waist, hemming.
Long time like a skirt, and acquired. take size M, the waist fits well, a little bolshevat, but very short, like to wear it in school, but won't.
AND so. Skirt good quality, excellent touch. Shorts shine, but damn, I'll in this skirt to somewhere? No. Although this is one "but". Skirt good length, but not much high in the waist, but there is no shirt are the standards)) (Though I always all show, okay). My height-160 cm, weight-kg, waist circumference of 59,7 cm.
Excellent Quality
Thank You very much! Delighted by the skirt) village is perfect. The 42-44 size M
for such a quality super price, sewn торчят thread not like me under, perfect thank you all
beautiful SKIRT! the image Is identical, i fully satisfied. colombia the Which ok 36 days arrived. wholesale order A CARVING sugiero fashion home, normal Use But pedí CARVING m l and has is perfect
quality is good. fancy pink cil off. size small me лка. попу96 can not wear waist 73 long. взади булок обьема out the short skirt. length вцело standards. shorts обтягиваю scary not bend попу прячут very good and so. tailgating parameters to my very. it not be able покушать))
it fits nicely. and it's very beautiful. i love it
Очень качественная юбочка, не ожидала)) спасибо большое продавцу!
waist 60-61 too large, and сползает not can but not very beautiful. cool, ощущаются briefs under the skirt is almost no
skirt is very good, straight stitching, thread not stick up, but proved waist slightly large, but this is my fault.
skirt is very cool in quality, but i маловата proved: молоту give to the younger sister