We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The cover is good, in the Moscow region came in 2 weeks
Sits well to the phone. Fine quality.
Order in Almaty went oooochen long. Ordered in the middle of May, came in the middle of September, it was the longest delivery from Ali. The cover is even better than in the photo. I liked it very much, so I even forgot that it took so long to deliver it. Here we have such covers will cost 3 times more. Thank you for the store, answered questions and about the delivery
The girl really liked it! And to me, too, matte pleasant to the touch. Cool! Alien for 2,5 weeks, very fast!
The cover came in excellent condition, was on the way a little more than a month. No complaints, I like everything
Very fast and in excellent condition (:)
Case bardzo serdecznie polecam! Dobra jakość ładne kolory dobry rozumiał wszystko się zgadza. Szybka wysyłka
Przepiękne i solidnie wykonane etui. Dotarł w niecałe dwa tygodnie. Gorąco polecam
Хороший приятный на ощупь и глаз чехол. Сел идеально.
The order is exactly as shipped, very good quality and exactly as the size of the mobile , so satisfied with it. Really like it. The color also as described also
Чехол очень клёвый. Дошёл за 3 недели примерно. Мне ооооочень понравился. Красивый дизайн и очень прочный.
Very nice. Price quality is okay.
Чехол прекрасный, качество отличное, цвет как на картинке, пришёл быстро, все хорошо оставляю 5 звёзд
All is well. The cover is pretty. Solid silicone, matte. In the hands slips, of course, maybe with time it will be pressed.
Все цело, все подошло. Доставка быстрая - около 3х недель. Все заказы сложили в один пакет. С продавцом не общались - молодец и так!
Очень достойный чехол, полностью соответствует описанию. Плотный и качественный материал, доставка не совсем быстрая, но в срок, всем советую. Товар отслеживался , доставили в почтовый ящик
Чехлы красивые, доставили быстро, довольна покупкой
Очень классный чехол! Пришёл быстро, буквально за 2 недели в Краснодар))
Ordered 12.05 came 02.07. The quality is good, but if you have glass glued, then its case will not protect. And so I'm all right
The cover came in a month. Well packed, without defects. Matte, but the phone slips a little. Please note that this cover is not able to protect the glass-it does not cover enough sides of the screen. Personally, I like everything.