SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Thank you, I got blouses. Blouse with lurix came up, the fabric stretches well. Blouse in polka dots and in a mesh are very small, these blouses for skinny girls of teenagers. So, when buying, consider this.
Very beautiful and very delicate. Also e5molto elastic and so will fit the body well
It came in 2 weeks, shock, very quickly! The only thing that does not like is an incomprehensible fold in the neck area, which is formed because of the sewing of the product itself, and so everything is OK
Soft fabric, very nice and sexy, I liked it very much. Thank you store I arrive on time and good conditions. Taya very well up to size 9 Perfect 10
I'm on time and it's as I expected
They are perfect and beautiful❤️❤️❤️ Would buy more definitely
Excellent, the quality is good and looks very nice on. It came fast.
I loved it very good quality, it fits the body is a little big for Me, but it's soft, I get fast
This one is very pretty and the fabric is not rigid, it has something of stretch. I like it very much because if it's identical to the image. All super good, thank you very much to store and AliExpress
The fabric is soft to the touch and seat quite, just like the picture
Excellent! No defects the fabric is very comfortable! It looks excellent quality, I'll buy again. It took approximately 3 weeks.
Very nice blouse the thin fabric but very pretty and he sent very fast Thank you store I recommend
Super! The mesh is dense, but pleasant to the body, does not prick, the size is maximum at 44 and a small chest. The length below the navel on the palm of your hand, the sleeve is slightly short for height 169, but almost invisible. On the throat of course torkok, but if you put inside, then it is not felt)
Everything is super, it's on time. The only negative, due to the fact that they are all-round on the neck is a hall, it does not look very
I liked it. Matches the description. On the Russian 44-46 came up.
Exactly as described. I didn't like the neck but well, that's how it looks in the picture
It looks pretty, the fabric is kind of weird but already on it looks good. If it's super transparent but it combines perfectly when you wear something chosen underneath. Thank you very much to the store.
On the size of 44 Dew, the village is wonderful. The quality is excellent.
It came very fast!. It's pretty stretchy and comfortable, it gives a lot!. I loved it! And it's not thin.
Excellent product, the fabric is really very soft and doesn't itch at all, I would definitely buy it again Thank you very much to the store