SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I somehow expected a little different fabric. A little disappointed
the material is good, not exceptional quality but good enough (considering the price), the colour is marvelous, it looks like a cape when you're walking, very feminine. Someone petite would need to wear heels, it's a little bit too long so with flats you'd look even shorter.
Skirt has good length about nicely the arranged however material shoddy, slippery, same polyester. For this the gniecie terribly-just in it sit and are ugly, visible crushing rear. Color beautiful. Very fast delivery-in 2 weeks to Poland
great*.* love it! material is good quality! 10/10. came very quickly to Poland. Thank you store
Thank you for the fast delivery, very nice, i recommend.
the skirt arrived after 2 weeks, the material, color and the skirt are very nice. on waist 60 cm it fits perfectly. (just I have the impression it makes the hips to look larger)
Skirt of good quality, only on the belt a little thread stick out. Belt included. Color as picture. I recommend.
Ordered 10.06, sent 13.06, on ukrmail the parcel was 01.07. Packed in postal package and ordinary package. The smell is not unpleasant. I took the parcel before work, so i did not measure it yet. In appearance, everything is whole, sticks out a little thread. Belt included. The fabric is very pleasant to the touch, soft, suitable for summer. The color corresponds to the picture. Later i will add a review with a photo on me. While the purchase is satisfied.
Excellent, summer, very light skirt. The color corresponds to the photo.
Nice skirt. No smell and marriage. At the waist 90 not much flared. I liked it. Thanks to the store for the quality goods. Shipping fast