SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
качество хорошее, супер, пришло быстро
The suit is good, it came quickly, for me so much more and thin, and so soft pleasant, the description corresponds, we will check the size very quickly. The store is sociable.
Delivery was very fast. Overalls of good quality came earlier than promised
Mixed color prod went to the meeting and changed it, bought for 12 and 18 months, but although the tags are different, in fact, the size is one even for 100 months.
The suit is not dense straight of course, thin, in warm weather. Came quickly to 3 weeks. The strings were many sticking out, but it's not critical. Cool suit, very beautiful
It's the same as the picture but it comes very big, especially the part of the hat
The suit corresponds to the description, the size also matches. On May just right or on cool summer evenings.
Дуже задоволена якістю , колір як на фото дуже гарний насичений
Excellent
Very cute, good size, the edge with hairs can be pulled out and the embroidery is beautiful, I love it. I arrive sooner than expected
The costume came in 12 days. But Ukrposhta Che days 5 could not deliver the suit. The suit is very classy. very beautiful and neatly connected. For a girl, the height of 68 cm ordered for 18 months will be for growth. Looks very nice. Thank you to the store.)) we will order more))
Delivery in time, excellent goods. Recommend. Size matches
Very soft suit, odorless. I ordered 3 m, but in size for a year. Perhaps the store was wrong with the size. Sent in the day of order
Спасибо, комбинезон очень понравился, материал приятный, мягкий. Цвет заказала серый, совпадает, все хорошо только мех не такой пушистый как на фото, на осень весну отличный вариант
I really liked the overalls, I hope the child will do))
Good suit, not warm
A good suit, a fabric in a small hem, very pleasant to the body. I ordered 90 for growth, we are 7 months old. By spring it will be just. Sending fast, with the store did not communicate. True, the husband thinks that this is not a bunny, but a donkey
It took 2 months 6 days to get to Vancouver Island. It's very well made and soft to the touch. lm very happy with it. No smell and great price! Recommend!
I love it!!!! Thank you
Very satisfied good quality very soft and besides it is quite elastic and warm. It won't take long to ship very fast in ten days or so. Very happy in general.