SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ростом 156, и размеров я средних. Брала чтобы был немного большеват - размер L. Пришёл точь в точь что я хотела
make sure u wash it separately before u wash it with other clothes so that the color doesn’t bleed! its soft and thick!
The hoodie is perfect,just as I expected.My hight is 165 and I am 52 kg, the material of the hoodie is also good,i am satisfied with it.
Всё идеально!
I love the sweater, the fabric feels so nice, it is warm, and the color match the picture on the description. Love it so much.
Пришла толстовка примерно за месяц. Очень плотная и теплая, внутри мягкая, красивый цвет. Хотела маскимальный оверсайз, и, наверное немного переборщила с размером, можно было взять поменьше. Но в целом неплохо.
A good cozy jar, took an oversize-in general, norms, but the lower elastic band is narrow, I would like a more free cut. In other words, the bike is slightly narrowed to the bottom. The applique is neat. Color-blue-green.
I waited more than a month, but it was worth it. The quality is excellent. I think it was necessary to take on a smaller size (took L), as pts large
I ordered for a gift, but was quickly intercepted! Cool cool stuff. Sits cool, too. Looks very expensive
super! took a little less than a month
It came to the point of issue, quite quickly. Sweatshirt synthetics, soft, the seams are even. The effect of old people as in the photo is not. Minus-because of the cut, the rectangle + sleeves, the seams on the shoulders are pinched. Therefore, I do not advise you to take the size much larger than your own. Strongly fills, in my opinion.
A grade
Sweatshirt Super! But I forgot that I ordered this and bought a similar one. Selling in Moscow for 1000R, write to the Mail valkovadi@mail.ru
Nice to meet you! It's a very good, warm fabric. Inside comes the felt that is very soft and very warm. It's not the typical fabric that looks like it's wearing plastic and the finishes are perfect. I bought it three sizes bigger and maybe it would have been better an XL but it doesn't look bad either. The shipment has been very fast: in two weeks I have already arrived in Spain.
Very nice quality, very thick fabrics. The sweater will probably be very hot. The color is brighter than on the picture (it is not washed off), but it is beautiful. It's synthetic material, but it's not acrylic. The applied ones are well done. I took 2XL and it's a 2XL.
The fabric is very cozy and warm, it is soft inside. Same as the pictures.
Excellent product! Very good quality Note 10 even! Will Buy again! The color is a little more vibrant than in picture.
The color is actually dark green, more even in dark blue. The size for m is quite large, but it must apparently be an oversea, it looks cool. Delivery 10 days before the MSC, it's fast!!
It's the product that came to me faster, it's thick, warm and good quality
I ordered an XL and it’s exactly like the pictures.