SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top quality, drops big off so very beautiful for oversized. Only recommended!
It’s very accurate and it’s so comfy very baggy but i did sizes up worth it !!
Качество отличное. Сидит на 15-летней дочери как оверсайз, но она этого и хотела. Ребёнок доволен )))
one collar looks bigger than the other when you fold it and button it up so it looks a bit strange but it fits well
Very happy with the product, 100% recommended, the fabric and the design it has is very nice, I asked it for 08/02 and 10/03 came, seeing the other reviews I could choose the size well and I'm perfect, very happy with everything
Пришла за недели 2, тонкая синтетика, а так топ. Что бы смотрелась как у меня берите на 2 размера больше. В жизни она кста по темнее, но все равно идеал
The jacket is just beautiful, took on the growth of 170 the largest
To the body is nice, the size perfectly approached. The button was torn off, but sewing is not problematic
It is super beautiful, the sweater is legé it is similar to the picture, thank you I love!
The sweatshirt is excellent. I 150 cm ordered s came up to the ideal over size :)) The fabric stretches well. The jacket is almost to the knees.
Loose as I wanted and bright color, I validate!
I love I recommend it thoroughly
The goods are of high quality, especially for 1 cossary. Came within 2 weeks, the store sent the order within 6 days... There is a small minus: there was a little thread on the collar, but it's not critical. The quality of the inscriptions is good. In life, the color is slightly different, in the photo it is lighter.
Perfect! Oversized as I like it and perfect color no inconvenience and arrived fast
really comfortable and oversized !! definitely buy it
I haven't worn it but surely the quality is noted
it’s very nice! i got size small (my normal size) and it’s oversized! very cool and good quality (it’s very long on me though) so get your size! came quickly to the uk
Awesome jacket ~ I'm delighted with her. A little thread on the collar stick out, but it's not a problem ~ ordered L to be an oversize. Of course, I would like even longer, but also so good) INST: vilgess
The shirt is just like the picture I loved and I arrive super fast I recommend if you want it to get more sniffed order one or two more sizes
It's super nice and super comfortable, I ordered a large size to fit my taste and great. Super recommended