SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super quality nice and Price me arrived rapidísimo recommended selling figment 100% 100
it is of a month, dress is enthusiastic i) village perfect, slim fit
super charming me... beautiful!!
Thank you so much ship is very fast .. very nice and comfortable fabric.. it’s perfect size , I will buy more ...
weight 60, in 97, of 67, og 89, excellent size m
goodlooking. good fabric... it took the life pra arrive (4 and half months) but was delay the post office no brazil, the store not take the post.
dress it quickly, village good, fabric cheap synthetic, standard single output.
excellent, gift брала daughter daughter is very satisfied. size m fit perfectly on its 42-44 size
lovely dress, comfortable fabric, 46-взяла size l (store advised sat super). stick a little thread, but it is not critical. seller and recommend!
Thanks!Nice.+++++++
dress beautiful, looks perfect! заказала was certainly can m l, so do not stretch but кретично.
excellent dress! thread not stick up, stray smell no. remarks product no. only one thing i was a mystery. флисом fabric inside. not big not hot. feeling just heat. to me, south жителя russia, it is slightly not clear. one dress with sleeve ie not cold weather. fleece then why? summer no краснодарское in наденешь))))) very satisfied the rest and purchase))))
elegant!!! height 173, weight 65 kg, брала l, perfect village!!!
all is excellent. s брала 48кг weight height 1.68
i liked it dress. stick where кое thread, but terrible. running zipper no problem. nice material. size s to accurately. большеват just "collar", can ушить. and leave but can not critical. 480 rub very even.
it is fast, pleasant to the body, электризуется, exquisite, throat not sure the topic)
spb шла package to 3 weeks. excellent, synthetic fabric, but very body fabric stretch. knee-length, sleeve size. see through. пользуюсь no zipper, dresses and no problem. tummy-who be seen. i satisfied
girls dress with perfect super shapes not sorry i коим to отношусь (warm, not просвечивает, pleasant to the body, type lining inside fleece extra торчащих odors and thread, synthetic.
good
dress gorgeous, quality is good
height 175-88 86-66 fit well. fabric thin, very
i absolutely love this dress!!! thanks to store. just below the knee 160 height with good quality, under the color you buy just просвечивает general none not see what is
хороше dress. yes, sticks thread, but it is not scary. enough material, but still need seamless underwear. it. отслеживалось.