SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Soft, odorless Material, I ordered L because I wanted it oversize but I find it a little short to be L (mido 1,67)
They sent not to the point of issue of Pyaterochka, for which they asked for passport data, but just to the Post Office
I arrive in good condition and in 20 days! Love her!
Verry nice
The shirt is unreal, very cool, stylish, and most importantly warm in such weather. In their city, such shirts cost from 2000 rubles. And higher. Delivery mega fast, 12 days to Kemerovo. The most important thing is that it is soft, and it looks much better in the live than in the photo!!! Thank you very much to the store!!!!
Я знала, что рубашка хорошая, но она выше всяких похвал! Это именно толстая рубашка, не куртка, не пальто, как некоторые пишут. Может заменить джинсовку, кардиган. Очень уютная. Подошла на наш 44, ОГ87, ОТ 73, ОБ 93, рост 164, вес 57кг. Качество пошива хорошее, приехала быстро.
Not as bright as in the photo that suits me very much. quality is super, dense, there are pockets, slightly oversize, our m, and blouse m.
Cool. Size S on the parameters 82-62-89 and the height of 163 villages as necessary, more and no need, it's good that the larger size did not order. Under the bottom you can put on something else warmer. Sleeves are not short, but such as should be. Warm, a little pricked. I do not regret what I ordered. Thank you store. Later I'll add more photos as it sits on me.
Delivery in 2 weeks, they're beautiful!
Color as in the photo of the store. Many write in the reviews that pricked-I did not notice. Dense, warm: In + 7 with a sweatshirt and scarf I did not freeze. On height 160/weight 45 kg ordered XS-The village is excellent, the sleeves are not short. The Arkhangelsk region reached exactly one month.
Very long shipping goods. It's been a week and a half, and the store never sent his shirt. I wrote a message and only after a day I taught the answer from the category-OK, just send... Well, that's it. .. Long hesitant what size to take, S or Xs... I wear 40-42 height 163 (82-63-84) eventually took Xs. She sat well, sleeves clearly, shoulders in place, there is an oversize effect, along the length of the ass covered. On the head, the body is pricked, maybe after washing there will be norms, but in general it's outerwear, the type of jeans is warm. The quality is normal, the seams are even, there were a couple of threads. But came in spots, opened a dispute for a partial refund. The parcel was fully served. Color matches
Very good supplier, the products are high quality and arrived well
I bought February 25th and Arrived Today March 15th. It's thick and looks good quality.
The shirt is slightly pricked, but it then passes, there is a smell of new clothes .. the shirt is supper mega cool!!! My parameters are 83/65/89 and the length of the sleeves is very good, I have long hands, I ordered the size L, and free turned out over!! I will wear it with pleasure! Delivery to Moscow for 3 weeks! Thank you store!
Good material, identical to the photo
Good quality and color is equal to the picture
Good quality shirt. Warm and thick fabric.
Very cute, the material itches a little if you're in polera underneath. It's great, I'm happy with the purchase and recommend! It took a while to get there but I came
Very good thing, quality, warm, thick fabric! Went quite a long time, until Khabarovsk 1,5 months. To buy I recommend!
My pretty and very warm, though I expected it a little longer. But I measure 1,60 and I cover my cover. Inside it doesn't have the hair or the lining but outside it's like soft flannel. Ordered 11 of 11 arrived on 3 of 12