SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The jacket is very beautiful-the jeans are soft, sewn very well, fully corresponds to the table of measurements. But for a very long time I waited, exactly three months. I ordered to walk in the summer, and while they came, the summer ended in Latvia. I am very pleased with the communication with the store, he did everything quickly and helped as he could. The delay of the goods occurred in Latvia.
The jacket is not bad, the size approached, only short, 56,5xl, took to jeans.
Куртка классная, мягкий джинс, цвет красивый голубой, бусины прошиты. Посылка пришла Новой почтой за 14 дней до Киева, объединенная ещё с двумя, отслеживалась. Брала S на рост 170см и вес 53 , по длине подошла и рукав нормально . Продавцу спасибо! Рекомендую!
Куртка бомба! У меня по груди 118 см. Свободно застёгивается. Рукава длинные. Вообщем рекомендую! Пришла за 14 дней. Спасибо большое продавцу . Процветания)
The jacket is beautiful, there is a small smell, but it's nonsense
wearing on Sunday
This jacket is more then I thought very nice came quick gonna order more .
Thank you, I really liked it, the sleeves are long, but I'll finish, the main thing is how I wanted to wear it with a sweatshirt
The jacket really liked! On the OG 100 took 3 XL, it turned out to be a big one.
Everything is super, and quality and size. I sat down as I like. On OG 112, if fastened, then Butt will be, but I do not wear it. The color is slightly different, not so light, for the summer, then what you need. Recommend. I took two chickens myself 4XL, my friend 5XL.
Thank you to the store for the Lightning delivery, advised size 4xxl approached perfectly, my parameters o. g 112 waist 97 jacket looks very good
Perfect. Very high quality!! Size was perfect to measurements
This is my 2nd purchase from this Seller, and again, IT’S AMAZING!!! Fits Perfect, and as you can tell by my photos, it’s very well made. ZERO GLUE! I LOVE IT!!!
I ordered 03.04.21. I came on 25.04.21. The jacket is cool, the beads are not glued and the rivets in the photo are visible. The parcel was formed with other goods. Thank you very much to the store for the cool jacket. Seller recommend.
Крутая джинсовка, размер соответствует таблице, брала с запасом не прогадала. Нет карманов. Качественно все сделано.
Love it, fits just right and looks exactly like the picture. All the pearls are in tacked and I’m very satisfied. There was store communication and shipping was on time
160cm 54kg size L Jacket is loose, such as chciałam :) don't like tight things. Casual I wear size S. Kupiłam L. Recommend take at least size bigger. Rozmiarowka tight zaniżona. Jacket beautiful :) recommend
Thank you very much to the store. Fast delivery two weeks. At 52 the size is suitable 5x, I'm very happy and davolna.
The jacket of the class, rosemer pidishov ideally, took on one rosmir bielshaya))
I am very happy with my purchase, I arrive in perfect condition, I asked the store for a size change and it had no problem