SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The article is like on the pictures I'm too happy
Very cute!! Fits great it did take longer than expected to arrive but worth the wait❤️
Soft. Comfortable. Exactly like the photo. I receive so many compliments.
The quality is just perfect, it size perfectly, the colors are top vrmt I recommend, and the delivery arrived in-of 10 days
came in less than 2 weeks, the quality is really nice and soft but breathable so you don’t get really hot in summer. it fits me just right and is really cute.
After seeing it everywhere, I was looking forward to receiving it too.
Love, love, love! Amazing quality and good shipping time, 100% would recommend it, the store is very professional and the service attitude is very good, thank you very much.
love it! ! It can be stretched, and the material is very soft, the quality is high, and the delivery speed is very fast (2 weeks), we recommend buying!
Same as the photo. Beautiful and soft, definitely one of my favorite dresses. The delivery was also very fast!
I love this dress it was perfect will upload pics later
This dress is perfect, exactly like the pictures. I saw some reviews mentioning the colour of their dress was a bit different to the photos so I wasn’t sure what to expect but it is exactly as I hoped. Attached pictures so you can see, although the colour is picking up a little different on camera, it’s definitely less blue toned in real life. It’s thick and actually looks expensive, I’m an Australian 12-14 and the L fits me amazing, you could get away with it if you were a 14-16 as well :) super quick shipping too, came in less than 2 weeks to Aus which is unheard of for AliExpress. Overall amazing quality, I was super pleased with everything :)
Came in less than 2 weeks, very thick material and overall would definitely recommend it. Size S and 5ft ... length is around 5inches above my ankle
note the color of the fuzzy swirls is more of an olive green and design of swirls is different than hos dress, but the quality is pretty good.
It's arrived in 3 days! Hallucinating. The dress is super soft and comfortable. I love it.☺️
THIS DRESS IS BY FAR THE BEST QUALITY ITEM IVE EVER ORDERED FROM ALIEXPRESS. WOW. AND FASTEST SHIPPING came in 10 DAYS!!!!
AMAZING QUALITY SO SOFT the straps felt kinda cheap/flimsy so I’d be careful with them but the dress part was really good quality very thick and soft
Love the dress! I got the smallest size and I usually wear a uk 4-6 or XS. Fits well, a bit loose but still looks nice. Only difference is the pattern is slightly different to the original. Quality is really good tho
Amazing quality for the price! It’s really soft and comfy and even comes with the authentic tag! Must buy :))
very niceeee
So so so soft and I think a good dupe for the house of sunny dress :) but FYI there are differences like it has the brownish/gray lines Instead of the dark green lines (still cute to me tho )