SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I fell in love with this case, very beautiful, tight fit, I hope it does not turn yellow, came in two weeks
Perfect, very recommend :) course no guard strong on the phone but it's well-known Pre, very beautiful and transparent.
Krutetsky cover!! Came in just a week in Kazan
Beautiful! Only 2 weeks to get home, it's even prettier than in photo, it has glitches and the material looks great quality. Highly recommended. Thank you
Case is hard and very Ladny
Very very nice case recommended! Although hard and cieżko it supposes for phone
this case is of a great material,thick enough,the flowers are pretty cute,and not just simple stickers they are dried flowers ,the store was super supportive,the shipping was a little bit slower than i thought.thanks!
Very beautiful and amazing case, very solid and fits perfectly
Спасибо корефан!!!!!!!! Супер быстрая доставка, а за то что заказы объединяются в Китае отдельный респект!!!!!!!! Супер качество!!!!!
Super
Came in a plastic bag, it’s a firm material. Took two months to come though but I’m very happy with it!
Excellent Product very good material. I arrive in the time they said
Despite the quarantine, the cover came quickly. Angle me black iPhone, on the case a lot of sequins, did not expect. In general, the cover is very beautiful. Seller recommend.
I’m very happy with it. It is very cute. Has some product overfill but still I am very happy with it.
The case completely matches the pictures, sat great, looks very beautiful, recommend!!
Good quality. Tight.
Very cool case, spectacularly shiny and the color is very spring and fresh. On the white iPhone is just appendix. The back is thicker than usual, but the phone sits well in the case. Very satisfied with the case!!!
The cover is cool. Quite thick, but very comfortable, does not slip, very comfortable. There was a small defect, A small yamochka with silicone and it is not quite smooth because of the rare small sticking elements of sequins, but this is not critical, they do not interfere at all in use. Feel if you look for them specially. Came quickly, I advise you to take these cases, insanely beautiful
Very beautiful and perfect fitting phone cover, with cover for charging cable range! Material doesn't smell, all super and as shown in the pictures, real dried floral :-)!