SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is my second order from this store! And it is perfect! It perfectly covers the phone and around the camera! Definitely woll buy more!!
Nice one
Good quality we will try
Соответствует описанию, неплохие чехлы, цвета яркие.
Just like the photo they have on the page. It's soft-touch. In my photo with the flash it looks lighter but the color is just like the store's description.
Very nice to the Touch Cover, though the color is not quite pink as indicated in the photo. On the phone sat well, delivery about two months in Sochi.
Доставка до Московской области за три недели. Качество отличное. Упаковка в обычный пакет, без каких-либо дополнительных пакетов.
Delivery 12 days to the Post Office. Beautiful cover, quality silicone. Soft inner coating, I recommend
Everything is very good quality ! Just as described .
Corresponds to the description, pleasant to the touch, inside it seems not velvety fabric, and some silicone, but still the cover is good) but! He's very fast. In the photo, I 've been wearing 3 weeks, but I fell asleep for a day 3-4
The cover is super, moderately viscous-it holds well in the hand, but the pocket does not cling, the holes are adjusted well, the color is slightly lighter than on the site.
Amazing quality, fits exactly, incredibly priced. You only need to wait for the delivery for a long time, but that's totally worth the wait.
Wow!!! Soft pleasant and protects the screen
Vivid colors and a great product. Definitely for the price is perfect.
3e order. Perfect.
Very beautiful delicate color. Amazing quality. Everything fit neatly on the iPhone 12 pro. Great thanks to store for a fast delivery. Five STARS!!!
A good cover, quality, tactile pleasant. Inside is velvety. Very clearly sat down, perfectly fit the camera holes. The color is more muted than in the photo, beautiful as a match latte. I will order in other colors. Delivery is not fast, the track was not tracked in Russia.
Shipping fast. Delivery to the Moscow region is 13 days, which is simply amazing before the new year. The cover is one of the best that I had. I sat perfectly, the camera does not overlap anywhere. Pleasant to the touch. I'll add the glass after the sticker. If he won't cling it, then this is the most perfect cover of all ever bought.
Thanks, it's okay.
Good!
Will go for this money
Nice case
The cover is excellent completely with camera protection, dense silicone. Delivery took a month
Cover class, inside with a soft insert, Pts cool, I advise
Came on a lot of light cover, almost white. I don't know yet.
A good case, for such money looks no worse than in stores for 1000 rubles)))
Good, not very thick
Matte cover perfectly sat on the phone, delivery to Samara month, I recommend)
The cover perfectly approached the iPhone 11
Beautiful, comfortable, does not slip. Came in two weeks. Thank you!
Fast delivery to Siberia in less than a month, pleasant to the touch, fits perfectly, colors as in the photo.
The cover came well packed, without scratches and dirt! The order is satisfied!
Very cute, it's soft, it covers very well, the color is very nice. I love it
Oochen pleasant to the touch, buy will not regret, and came in 11 days. Thanks store
Чехол пришёл быстро. По материалу точно не могу сказать, но скорее пластик, чем резина. Матовый, скользкий. Цвет насыщенный (фото не очень передаёт). Присутствует резиново-химозный запах, не сильный, но чувствуется.
Красивый и лаконичный чехол. На моих фото оттенок темнее, чем в жизни, из-за отсутствия качественного естественного освещения. На телефоне сидит отлично, кнопки нажимаются. Отпечатки не остаются. Внутри чехла есть подложка! Пришёл быстро в Московскую область
Заказ пришёл очень быстро, качество в целом хорошее, но материал очень маркий - уже спустя 2 недели чехол начал желтить и очистить его невозможно, хотя телефон это время носился аккуратно, в сумочке.
Отличный чехол, качественный, приятный на ощупь и все такое. Доставлено меньше, чем за месяц.
Отличный чехол! Хорошо сидит на телефоне, как влитой! К покупке советую.
Качество очень хорошее! Тонкий и приятный на ощупь! Но небольшой дефект с краю(
Чехлы просто супер. До Сургута 2 недели, все тютелька в тютельку подошло. Никаких дефектов, очень приятный на ощупь, матовый. Цвета на фото чуть-чуть ярче, в жизни больше уходят в «пастельные, пыльные». Это, наверно, самые лучшие чехлы, которые я заказывала с али :)
Чехол приятный на ощупь, но очень мягкий. Не уверена. Что в случае падения он как то защитит телефон . Для сравнения плотности на поселенки фото оригинального чехла
Оплатила 09/07, положили в почтовый ящик 19/08, долго конечно шло. Но чехол очень качественный!! Стоило ждать. И буду заказывать ещё. До этого у другого продавца брала розовый не такой качественный как этот зеленый!
Сидит хорошо, край экрана не закрывает, по контуру мягкого уплотнителя нет, телефон будет царапаться со временем, а вот на задней крышке есть ворс предотвращающий сколы и царапины на заднем стекле
Хороший чехол, немного толстоват на мой взгляд. Цвет более оранжевый, чем на фото. Камеру защищает хорошо, спереди тоже немного выступает. Шёл около месяца в СПб.
Внутри нет надписи, в остальном как на картинке. Сел отлично, кнопки нажимаются легко, внутри бархатный
Серый чехол с браком. Неподходящий вырез для кнопки
Очень долго шёл, но он стоит того) (не вина продавца, а нашей любимой почты) матовый, приятный на ощупь чехол, цвет очень красивый, насыщенный) я довольна)
Чехол супер. Мягкий, без запаха. Продавца рекомендую.
Заказывала 2 чехла. На 10 и 11. На 10ку пришёл отличный, на 11й маленький.. открыла спор, деньги вернули. Пришло быстро, меньше 3х недель в Сибирь