SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's nice! The description was accurate. The material's a little hard, but i hit the size and it suits me. I advise asking for one more size to fit the sleeves that are rigid.
The dress came very quickly, cool fabric and the length as i like, but melted what on the hand hole, i have to cut the sleeve. Seller well done returned money
The dress is spectacular, it will not leave anyone indifferent;) very beautiful, well sits, unusual, for the summer is just necessary;) the store is sociable, quickly sent the order. The dress came in a branded zip-package for two and a half weeks. The size corresponds, but it is better to navigate the length, if that, the belt will adjust everything) very satisfied with the order! I recommend this store and seller!
Mega express shipping and provide West Polish! Just two weeks. Dress is sliczna. Pictures of this not oddadzą fully, but rather belongs to plastic material. No less beautifully the presents. Recommend rather low women. I have 157 cm and is just in time, and higher ladies rather musza careful. Recommend, doing impression
Beautiful wonderful!!! Just missed the belt bad She Said sent.
Exactly as in the picture. The store is very nice. Fast shipping, I really recommend
The dress is good, beautiful. Belarus came in 19 days. Later i will add a photo. On growth 170 is short, do not bend in it)
Very nice dress, perfect size. I usually use an l and ordered xl. The inside fabric is a little more stiff than it looks in the photos. It's an autumn dress.
I am radiant with the piece. It's beautiful. The measurements correspond. Delivery to Portugal is fast. The store is 5 stars. Very considerate, he sent me a gift belt.
very good quality but with my height 173 a little short