SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing quality!!! I will buy again! Thank you so much!
I bought for 550 rubles.-for this price there can be no claims at all)) The quality of the swimsuit was pleasant, dense material, on the lining. Fabric: 82% polyamide, 18% elastane. Washing in the typewriter at 40' survived perfectly. The color is not bright, noble. Ordered size m. The top on the og 92 cm sat normally, but will not fit anymore. Rather on a small chest. There are cups, they can be pulled out. The length of the strapless is adjustable. Hardware-metal. Bottom at ot 68 and ob 92 sat well. On the growth of 172 melts to the navel do not get, planting is more average than high. If in the lower part of the abdomen there are problems, then the swimsuit will unaesthetically divide the fat into two parts. So i would advise for the perfect press. Shipping is free, in a couple of weeks, track tracked all the way. I came to the post office.
Very nice item fits well. A little loose. 5’5 and 150 lbs
Swimsuit really liked. The color is bright, saturated. The size corresponds to the declared description. But, according to russian ideas-malomerka. Quality is fine. No smell. The buckle is comfortable. It is possible to adjust the straps. Delivery to moscow-month. Tracked all the way. Thanks to the store. I did not take pictures in it. Very cold now in the city. But, sat perfectly. I advise everyone.
Fits really good and shapes my body pattern is really nice too
Swimsuit is super, but on the big chest you need to think something) it crumbles)) quality is super, delivery is fast
Great price, fast shipping took 20 days total the material fits so perfect and the quality is very good. Will be buying more colors
Super cute and good quality. They top is too small but I expected that to happen
Measurements: Bust=34C/D Waist=29inch Hip=38inch... Top is a bit small, bottom fits perfectly.
Great quality product