SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
In St. Petersburg came in 28 days. The fabric is thin, the color is a little different as the store's photo. Ambiguous attitude to this suit, I hope I will still wear it. My parameters: height 165, OG 84, OT 67, OB 95, weight 50. Bought for 933 rubles.
Amazing set. Very fast delivery all the details I have in Instagram @ aliexs_baby_mam, there I will show all my shopping from AliExpress
The dress is good, worthy for their money. Took for 1075 on sale. On the parameters 98 × 76 × 98 height 168, the size m well approached. With the quality linen, the skirt will generally be perfect. The jacket opens in the chest, as I thought. We'll sew them. I did not communicate with the store. Delivery exactly a month to the CBD. I also ordered from other sellers a cover for phone and pantyhose. And everything came in one package. But it's probably postage there in China. everything came in a whole, of good quality.
THE request was sent to the Brazil quickly and, moreover, follow all the way through the tracking code. Clothes fit perfectly on me (height: 1,75; Weight: 63 kg).
Good quality. 80% viscose 30% polyester. bought the size S on og80 from 78 ob93. sat tight. sleeves 3/4. But... the top is not big. the color is beautiful.
Fabric good… Color correct... size correct All right!
The kit is insanely cool, the track is tracked across Russia, came for a month, received at the post office. Jacket: on top is free, and very advantageous highlights the decollete zone, you can safely wear to everyone, especially those with large shoulders, visually they are not so obvious. This suit is so versatile that you can combine with whatever you want, the main thing is to include fantasy!) Skirt: a pencil skirt, and it automatically falls into the classics, I.E. Any blouse or blouse in a classic style will look great with it. The material is such that it allows you to safely dress under this skirt a sweatshirt with sneakers and will also be super. Or for example, a T-shirt with a rocker print and a biker, is also very cool. To all else, the whole wardrobe is sooo strongly updated thanks to this suit. Recommend!!!
Ouality is great, so soft, and color is gorgeous, but top for me is way too big, because is so stretchy material. I order S size, but store suggested that i need M size. Even skirt is little big. I must wear with belt, better look on me. My bust is 89 cm, waist 70, hips 97, height 170, weight 59. If I wear like on picture on shoulder, it is so revealing, but this is my preference.
I'm in love with this suit. Quality, everything is sewn neatly, to the body is very pleasant, odorless! On the parameters OG 82 from 70 OB 82 wear usually 42 Russian size and s sat perfectly. If there is a tummy, it is better to buy pulling underwear, because it emphasizes it very much and not only it, but also the ass!)
The suit flew literally in 2 weeks since the order, it's awesome! Soft and very pleasant to the body, quite dense. At its s took S, the top is free, the shoulders can be lowered a little. In my opinion, it looks awesome, the price (~ 1200R) in our showrooms is 3-4 times higher for such a thing. My parameters: 88-66-94, height 164, weight 58.