SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful!!!
Excellent cardigan for such a price, first read reviews-upset that I ordered. No, it's super. Synthetics, of course, but very soft
Cardigan de excelente calidad, abrigador y lindo, cumple con la descripción. llego rápido a Chile
Cool Cardigan, soft, warm, really liked. My parameters are 87-77-97.
Great cardigans. I already have several colors. To sit a little oversize, I buy on parameters 92x70x95 cm, height 162 cm, weight 55 kg always in size L.
мякгий,приятный. на 44 р- р брала xxxl.Сел нормально. доставка 2 недели до Спб. Мне все в нем нравиться и карманы.Гладится паром легко.
At first was disappointed when I received, the pockets are absolutely superfluous, ironed badly, but very pleasant tactile. Then she hung in the closet on her shoulders and his pockets stopped slashing, though still there was no need. So I decided to get rid of them. It turned out perfectly, now completely satisfied. My size is 42-44, and height is 170, well that took more.
Stunningly beautiful cardigan! Soft, dense knitting, good quality, fast delivery. Very satisfied!
Gorgeous! I love the jacket
Very cool cardigan. Despite the fact that the composition is listed as polyester, the quality is excellent, very pleasant to the touch. I have a jacket that looks very similar, but there the composition is indicated more noble, made of natural materials. In any case, this cardigan of its money costs)) the sizes are small. Took XXL, although I wear 42-44. The difference between the size is minimal, so don't be afraid that will be great. I will order in another color))
Delivery to Moscow 3 weeks. It seems normal, but if I saw in the store, I would not buy. It seemed to me it looks cheap, the color is as if it turned out, the knitting is machine. It's uncomplicated... some quick pockets on the side, short... took L by size s. Maybe in a different color will look better.
Very nice, good touch and fast shipping. It's the second order I make and delighted with the result.
The same as the zdj. Recommend;) afoot already on the purchase of other kolorow
At its 42 size or s, reading reviews, decided to risk and ordered XL and did not regret it at all. Quite pleasant, but not very warm, the beginning of autumn, the end of spring, rather so. Order came in one month
Cardigans are amazing, the store umnichka sent very quickly and came quite quickly, the quality is excellent, soft, pleasant to the body and looks decent, the only thing could be be be That's four already.
Good store
These are genuine whole lovely vests of all good quality. This is the second color that I have and they also remain such a beautiful after several times wash. Super fast delivered
Delivered very quickly. Good quality. Delivered very quickly. Quality is good.
I loved it! Color and thickness as the photo. Very comfortable! Eye: not broken, is the opening of the hands (bags)
I like it a lot, it's just like they're in the pictures, I get there in 10 days, I'll buy another color.