SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is of excellent quality!! Very well sewn, ideal for summer, it is cotton gauze and very comfortable to wear. The collar is very beautiful. Thank you very much!
S ordered for Russian 44. Came up. Boldly order.
Good dress, soft fabric
Nice dress, well cut. A little short for my size (1m72) happens well above the knee. The fabric is comfortable. Arrival in 9 days in France! Thank you!
Super! thanks to the store! Delivery to Moscow 2 weeks!
All as in the photo. delivery is not fast 3 weeks. otherwise all is well
On the parameters 90/74/96 ordered M, it was possible s. On the shoulders is free. Light, airy, for the beach is perfect.
Nice fabric-cotton gauze. A little too short for my size 176cm. I took Size M for my S-M European
This is probably my most successful purchase on Ali, the dress is just abolder, quality, for a pregnant girl it's just better not to think, just take on a size larger than than than and so s suitable for height 164 weight 57 kg, sorry did not put me a clip, read in the recall and waited for it :(
Суперское! Ношу каждый день. Хлопок, очень приятный к телу, качество огонь. После стирки в полном порядке. Мои параметры 85/60/88 рост 172 подошёл идеально. Планирую заказать еще!
They arrived in 7 days via aliexpress standard shipping. The product is the same described
Delivery fast, dress as in the photo, the quality is good
I really liked it, took an oversize for 95-80-110 Pure cotton, for summer Super
Elegant summer dress
Очень миленькое хлопковое платье, я в восторге! Очень приятная ткань, подошло мне на 9 месяце беременности, и после родов вижу что отлично сядет. Однозначно рекомендую к покупке!
Take big size
exactement comme décrit
Perfect!!! She is very beautiful! The fabric is very soft perfect for the coming summer, a nice gift is offered to us with the dress, nothing to say everything is perfect! Thank you very much!
Everything came in its best form! Fast, well packed, decent quality!