SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So already a lot of reviews, so i will not paint. The jacket is very cool, to say that it is worth its money-not to say anything. I did not regret that i bought it. Of the pros: well reflects, even if a slight light, (people on the street do compliment the jacket), the day also very beautifully reflects the sun, although the color itself is also gorgeous. The jacket is dense, at a temperature of 10 degrees with the water tank is not cold, very comfortable. A lot of things will suit from the wardrobe. Of the minuses, perhaps only that it is some asymmetrically wide, the sleeves are short, i took the size in size, given that i always wear xs-jacket back to back, i wear unbuttoned. Delivery exactly on time, very quickly came
I do a French M/L, I took the biggest size and frankly she goes nickel... and she smells nothing! I recommend it
The jacket is magical, what i wanted. But when the water gets, there will be traces like dirt "to dry" in rainy weather it is better not to wear, how will behave with real spots is not known, but the store said to wipe with a damp cloth, but i think you can wash in cold water. I ordered the size m-i wear s. Not a lot of short sleeves, but not scary. The length of the jacket is 50 cm, the sleeves are 49 "due to the elastic band on the sleeves will not blow,. Shoulder width 50 cm do not forget the shoulders are lowered as oversides. The width of the bottom is 51 cm, you can tighten the lace. The jacket is quite warm, and in winter it will go to drive, and for any height just right, due to its style. There were threads in 2 places. Store better in the case "but this is at your discretion and prudence. The fabric does not crumple. Filler sentipon. The order is satisfied.
So the jacket is normal, but with the size did not guess. The child is smaller in size. "M" almost hit me, and i wear russian 52
At a height of 165, the weight of 50 m came up and sits like an oversize model. I think s would also fit, but i wanted an oversize. The jacket is wide, but the laces can be tightened and there will be norms. The quality is good, shine from afar. The thread protruded on the outside of the pocket, i hope it will not break further. Also the threads were inside on the lower seam of the jacket. Lightning and buttons are difficult to fasten, but this is because of the fact that the new jacket and over time will pass. On the sleeves of the gum, it's good. Pockets without zippers and buttons, small, just the hand climbs. Tips on laces and clips are metal. I would not say that this is a winter jacket, for our autumn october-november will go. I ordered 11.08 sent 15.08, received 31.08 at the post office. I think it's fast enough. I ordered for 1729. Later on discounts the price was 1644.
Love this jacket!! Quality is very high, doesn’t smell and fits perfect. Would totally recommend this item.
Cool kurteyka) everyone is completely satisfied with both quality and delivery (15 days exactly))) size m came up perfectly in russian 46
It's early. The store is sociable and friendly. Despite my mistake with the size he sent the right one. Kurt in perfect quality and condition. Track tracked. Thanks to the seller for the good goods!
I really like the product. It’s super cute and the shipping wasn’t that bad it can in about 2-3weeks to the us
Ordered on march 11, took from the post office on april 5. The first impression is just super. Came in a zip-package with the marking of the size. Volumetric, not thin. Not small (for size m ordered l, tk outerwear). Worried along the length, under the high jeans the very thing. Despite the fact that 100% synthetics, it is warm, with a throat, very cool. Hardware is heavy, metal, not cheap plastic, works well. Smell like a thing from the market, quickly fade. Sleeves are not short. From below you can tighten the jacket, so as not to blow. Some threads stick out, which can be easily trimmed. Thanks to the store, the thing is cool. For the spring the most it