We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, the parcel came to kursk for 15 days, all davolna, only the minus is shorter one rivet, but i will not reduce the star. the skirt is autumn, in summer it is hot. So i advise everyone, take it.
Quality is not bad. No marriage. I took the size m on the hip circumference 93, sat back to back. Most likely, it will be very inconvenient to walk, as it is a little fetter. But the size l, i think, would be too big. It was just over two weeks before perm.
Sooo cool and stylish skirt for your money. Yes, it went 2 months, yes, after a while it will be covered with pellets, but it is good, and looks stylish with very many things, from sweaters to shirts. Milk chocolate color and neat cage. Back zipper. I fit the size right perfectly.
Very good skirt. All as in the photo. I'm very happy
The skirt is good, beautiful, the material is pleasant to the touch, the seams are neat. Only i made a mistake with the size, thought the skirt is small, so i ordered m, although i wear s and the skirt is a little big for me. If you order, then take the size in size. In general, the goods are satisfied, the delivery was about 3-4 weeks. I recommend.
It's just like the picture, it's perfect and the material is pretty good and the shipping was super fast
Really cute, VERY high quality. Definitely woolen. True to size. I’m very pleased
Skirt top! The material is super, sewn carefully all, no protruding thread, smell and so on The size is perfect, for the winter the skirt is cool with a turtleneck is the most, and it is warm! I have a volume of hips 95, the length of the legs 110, waist 68, took l, i at the time everything! Strap only tighter tightened)) Communication with the store certainly did not please (if you want to size it to ask the answer do not wait... Ignor (
The skirt is of good quality, the size is perfect, the fast delivery of 2,5 weeks. Thank you very much to the store!
The skirt is good, but on its parameters ob 95 and ot 69 decided to take m, but it is better to take a larger size, because it is too tight. The color is slightly different from the picture-darker. Back zipper, front buttons just for beauty. Delivery fast 17 days.