SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Package to the Kemerovo region. Exactly 2 weeks, the track is tracked to the Post Office, the jacket really liked, soft, pleasant to the body, the color is very delicate, beautiful, the knitting is beautiful, high-quality, 44-46 RR s sat perfectly, very satisfied with the purchase, cost 1179,80 rubles (at a discount). I recommend!
AliExpress 4.8⭐Mari 4.7⭐ ⠀ Shipping: 14 days Size: S My options are: 88-68-93-162 cm Color: Pink ⠀ My review: very pleasant to the body and powdery color led me crazy, but on my parameters was too big ⠀ Sign.✅ Reviews of things with AliExpress Zara vs alicelebrity vs Ali Reviews and Ratings 5 reviews⭐ IG: @ mari_express Telegram: Mari-AliExpress
The jacket approached the size s approached the Russian 44 size, parameters: it is 88, ob90, height 160. you could take the size m then the jacket would be a little longer and the sleeves would also be longer. and so the color and model match the picture.
The jacket is super, the color is as in the picture, more like peach than pink. To the touch is very pleasant, there are no holes, no unpleasant smell, stitched well. In my 48 size took L, a little too big, but not critical. You could take a smaller size. Thanks to the store for the fast delivery.
Good cardigan. quality is normal. 46 size og-98 sits freely. It was possible and S to take. Delivery month.
The jacket is satisfied, the size approached perfectly. At 48 the size of the Russian took M. Synthetics, but pleasant. It looks good, how it will be worn I do not know, then I will add a tip. I recommend the product and the store.
Pretty blouse. delivery a month before Moscow. there was a little chemical smell, I think after washing will go. On the parameters 172,90-72-97 the size of M sat well, in the sleeves is excellent, does not tighten. under the lace top I plan to dress.
Well, it's just a holiday of some kind! Blouse miracle! So gentle and sweet, just Mimi. At 44 pp ideally approached. Bust 92 cm, waist 73-74 cm.
Cardigan I really liked. The basic thing in the wardrobe. The sleeve is long. Slightly loose at the waist at 42 size. Pale blue. But according to reviews, I saw it. In general, I really liked.
Good blouse, quality is normal. On the parameters 88-67-92 cm, height 175 cm size s sat well, moderately free, the sleeve is a little short. Soft, there is a smell. Bought for 964,34 rubles.