SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jukpop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered boots on October 24. Came on November 17, I.E. About 3 weeks was the order. I want to say that I'm satisfied with my purchase. At its 24 cm chose 7.5, the size approached. There is a little room to wear them with warmer socks. I think they are more suitable (in the weather) for a maximum of-10,-15. Demi season. A bit wide in the front, but it's not so bad. Threads do not stick out. The sole is glued, enough for 1-2 seasons.
Excellent shoes, long doubted to order original or these and, having measured the originals, I realized that I could not walk in them. I took it here and very glad, on a wide leg and perfectly with a warm toe. At its 38,5 took a little more and did not lose. Excellent quality, like a real code, at least there is no reason to doubt. I wear a few weeks, the look does not lose, I want more black. I recommend. Come quickly, weeks three
Ordered on the 31st of October and received it on the 16th of November. The boots are just like the picture, very cute and looks like the real brand (with exception of the tag, but it’s not that noticeable). I took everyone’s advice, and ordered a size up. The shoes fit perfectly and the soles seem pretty sturdy!
Shoes liked. Delivery to the door in 2 weeks. Warm enough, with a toe can be worn and in a small minus. In general, I'm happy)
Look decent, I recommend to everyone) took matte black. The parcel came 2 weeks before Moscow
I fell in love with this shoes. For your money just a find. On the Russian 37 ordered 8,5, sat perfectly, there is still a place under the warm sock. The material is moderately soft. Do not rub anywhere
And they are nothing even, this size went to the male leg 265 cm (although on the sole it is written 270) Initially it was a little uncomfortable in terms of socks. Something rubbed behind, fingers were uncomfortable. But later the seams were carried, because. The skin is artificial, stretched badly, and it became quite convenient to walk. You can also wear a warm sock, it is generally comfortable, as depreciation acts.
Excellent shoes. The description fully corresponds. Delivery is fast, sdek brought home. No smell. Laces are long, not very dense, but do not stretch. The seams are all smooth, stitched neatly. I ordered an option with fur. On a narrow leg 23 cm this size is right, there is space for a warm sock. The sole is not slippery. The store is sociable, informed about the shipment. The parcel was not tracked.
Price quality norms) I make sites on a turn-key basis. Inst-viktorsea7
The product fully corresponds to the external description. At 23,5 cm ordered size 6,5. At first it seemed that they were more than big, then they seemed used to it. This free place I use for a warm socks, but still the leg does not sit tight. From a distance does not differ from Martens, near it can be seen that the skin is not the same, well, label is different. The material is solid enough, so sometimes it rubs the legs. It was pleasantly surprised that the store paid the delivery from sdek to the apartment.