SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Allkpop Shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Loved It!! Product exactly as pictured, good quality on the amount paid and served Perfectly, following table measures. Arrived in Brazil in less than a month!
Came in time. I got a medium and fits well. Wore it twice and gotten lots of compliments. Has lots of pockets which is a big plus. The material is thin but not too thin where you can see through it. Highly recommend. For reference I’m 5’2 and I weigh 105 pounds.
Came for three weeks, on her L Took XL in the hips perfectly, at the waist is a shirtpan, and in general the pants are cool, although the fabric in the photo looks denser than in real life. For 12 dollars it's super, in the store such a thousand and a half and more. Stitched qualitatively, with tag, label. Thank you
The product arrived for 16 days in Albania.It has the whole package exactly as the description.I totally recomand the store and the product itself.
Arrived within two weeks. The quality corresponds to the price so don't expect much, but I like it. I think I should've gotten one size bigger but i think I'll be able to wear it fine. Thank you.
It's okay but back pockets i don't like and pants me short
It’s awesome!!!
Pants are not bad, the photo on the model silhouette is not so loose, in fact in the hips pants baggy, resemble training, in some places threads stick out, to this fabric very well sticks wool, straight electrified. I took the size more, because i thought they would be short. In general, not wow, but you can wear. Delivery to the moscow region 17 days.
This is very cool!! Best pants! The store helped to choose the size) Came oooochen quickly
Pants super. No thread. No smell. The seams are very smooth. The size grid is the same. In the photo parameters height 170 thigh 93 weight 53 kg recommend. On the girls below will be excellent but on me the length is normal. Seller recommend i wish prosperity to his store. The goods are good will not regret. The store answered all questions about the pants and about the delivery. I will order from him more